Description
Administration Assistant
Rivers Hospital - Sawbridgeworth
Fixed Term Contract (maternity leave)
Part Time hrs per week
The successful candidate will need to have a flexible view to working hours.
Rivers Hospital is looking for an experienced Administration Assistant who can provide support to our Inpatient Bookings Team.
Summary:
The Rivers Hospital is one of the leading private hospitals in the UK and being just off the M11, it is easily accessible from London and the Home Counties.
The hospital is located in Sawbridgeworth on the Essex, Hertfordshire border in beautiful countryside. A sweeping drive through landscape grounds leads you to ample free car parking and our award winning team focused on providing individual care to meet your needs.
The hospital opened in 1992 and is equipped with the latest medical facilities for diagnosis and treatment, and has very high quality clinical standards including effective infection prevention measures.
The role:
As an Administration Assistant within the team you will be expected to work within our Inpatient Bookings Team, delivering excellent customer service at all times.
• Handle all enquiries and Theatre bookings, by telephone, email and postal
• Provide detailed information to patient enquiries delivering excellent customer service
• Develop and maintain good working relationships with all internal departments within Rivers
Hospital.
• Maintain clinics and associated admin
• Build and maintain excellent relationships with consultants and medical secretaries to
ensure appointments are converted
• Maintain contact with potential patients to ensure they are satisfied with the progress on
their enquiry
• Liaise with GP Practices regarding referrals
What you will bring with you:
• A strong desire to provide high levels of customer service
• An ability to work under pressure with set deadlines to process booking appointments
• Enthusiastic and empathetic character promoting positive attitude at work
• Confident communication skills on all levels, via telephone, email and in person
• Demonstrate strong time management and organisation administration skills
Benefits:
1. 25 Days Leave + Bank Holidays
2. Private Pension
3. Flexible shift patterns available where possible
4. Enhanced Competitive Parental Leave Policies
5. Private Medical Cover with option to add partner & dependants
6. Life Assurance (Death in Service) x3 base salary
7. Free Training and Development via the Ramsay Academy
8. Free Parking on site (where possible)
9. Subsidised staff restaurant (where possible)
10. Concerts for Carers
11. Employee Assistance Programme
12. Cycle2Work scheme available, in partnership with Halfords
13. The Blue Light Card Scheme
About Us:
Ramsay Health Care UK is a well-established global hospital group with over 60 years’ experience. We are a global provider operating in 8 countries with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.
We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.
We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success.
We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’.
We are committed to equality of opportunity for all.
We care.
It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.
“The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.
We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.
We are committed to equality of opportunity for all. This position is subject to background and DBS checks.