Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds. The company has 117,000 employees and generated revenues of €17.1 billion in the 2015 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world
Salary: £17,034.03Location: Hams HallHours: 20 hours per week Reporting to the Operations Manager you will oversee and coordinate the activities of your team to ensure the smooth and efficient running of the operation. Your Tasks
Leading and managing and team to achieve and exceed SLAs
Distributing work orders and ensuring the workload of the employees
Steering, coordinating, and implementing processes as well as planning the daily business activities
First point of contact for all process and technical faults and forwarding of reports to the involved departments
Identifying issues or problems and initiating corrective measures and success control
Ensuring SLA compliance
Working in the SAP system
Participating in resource planning (staff and infrastructure)
Creating and evaluating reports
Ensuring the quality and service level specifications
People management activities Your Profile
Experience of working with computerised systems
Experience and understanding of working in a temperature-controlled environment an advantage
Able to demonstrate reliability, good time management and organisation skills
Good written and verbal communication.
Good numerical skills and record keeping skills.
Able to demonstrate excellent attention to detail.
Show the ability to take ownership of an issue, seeing it through from start to finish in a professional manner.
Strong customer focus. We Offer
25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days
Pension contribution
A life assurance policy that pays out 4 x Salary
Employee Assistance Programme that provides you with confidential support, information, and advice to help you
Employee Discount Scheme through Benefit Hub
Free car parking Profile:
Arvato is a trusted business outsourcing partner to the private and public sectors.
We have long-term partnerships with some of the most respected companies in the UK and globally, as well as innovative public sector clients.
We combine our expertise in business process outsourcing (BPO), financial solutions, customer relationship management, supply chain management, and public sector and citizen services to deliver innovative, individual solutions that help our clients to achieve their objectives. In the UK and Ireland, we employ over 4,000 people across more than ten locations. Internationally, arvato employs more than 66,400 people in over 270 subsidiaries across almost 40 countries worldwide. Our parent group Bertelsmann is the world’s most international media company with revenues of €16.4bn.
Company: Arvato SCM UK Limited | Job ID: (phone number removed)