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Project Manager - IT Managed Services, Leatherhead
Client:
Location:
Leatherhead, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
Job Views:
1
Posted:
25.05.2025
Expiry Date:
09.07.2025
Job Description:
Cisilion is seeking a Project Manager with a proven track record of successfully delivering IT projects in a managed services environment. The ideal candidate must have experience in delivering IT technical service-based solutions while managing stakeholders, vendors, and client expectations. The role is a core element of the Client Services function and will partner closely with Sales and Operations to ensure services are deployed, tested, and released effectively.
Key Skills
Mandatory
* Project Management Expertise: Demonstrated success in managing IT Services projects.
* Industry Knowledge: Foundational understanding of IT (infrastructure, cloud, and collaboration technologies).
* Operational Knowledge: Foundational knowledge of operational practices – Incident, Change, and Problem Management.
* Certification: Accredited in Prince II or PMI.
* Client-Facing Skills: Exceptional communication, presentation, and negotiation skills.
* Client Engagement: Excellent client-facing and presentation skills. Proven ability to juggle multiple projects in a fast-paced environment.
* Software Proficiency: Thorough knowledge of MS Project, Word, Excel, and PowerPoint.
* Influence and Impact: Strong ability to influence key decisions.
* Technical Writing: Experience in project documentation writing.
* Vendor Relationships: Ability to establish and maintain vendor relationships.
Soft Skills
* Communication: Excellent written and verbal communication, listening, negotiation, and presentation skills.
* Planning and Organisation: Strong planning and organisational skills.
* Client Interaction: Excellent client-facing meeting and presentation skills.
* Personal Attributes: Demonstrates personal drive, initiative, team-working capabilities, flexibility, resilience, and effective communication.
* Responsibility: Ability to take ownership and responsibility.
* Relationship Management: Skilled in managing relationships effectively.
* Pressure Management: Ability to work efficiently under pressure.
* Time Management: Excellent time management and prioritization skills.
* Self-Motivation: Self-motivated with a focus on continuous self-improvement.
Key Tasks
Main Responsibilities:
* End-to-End Project Delivery: Ensure projects are delivered on scope, on time, within budget, and meet quality expectations.
* Execute managed services projects such as service deployments, migrations, collaboration solutions, voice and audiovisual deployments, and system refreshes.
* Transitioning services into production environments, collaborating closely with operational teams and ensuring service acceptance criteria are adhered to.
* Apply robust project management methodologies (e.g., PRINCE2 or PMI) and adhere to established PMO governance frameworks.
* Manage complex projects involving multidisciplinary teams, vendors, and stakeholders.
* Develop and maintain detailed project plans, timelines, and budgets.
* Technical Expertise: Leverage knowledge of Cisco and/or Microsoft technologies in project planning and delivery.
* Ensure Service design packages are suitable and reflective of project goals and objectives.
* Stakeholder and Client Engagement: Collaborate with pre-sales and service design teams to understand client requirements.
* Build strong relationships with clients, vendors, and internal teams to ensure seamless project execution.
* Act as the primary point of contact for clients, ensuring their needs are met throughout the project lifecycle.
* Leadership and Team Management: Motivate, guide, and manage project teams to ensure successful delivery.
* Foster a collaborative environment among cross-functional teams, both internal and external.
* Track and manage project budgets, providing regular financial updates to stakeholders.
* Present profit and loss (P&L) insights and financial risks at the leadership level.
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