Overview
As Shift Manager you will support the management team to deliver consistent results and be the best place to shop and work. You will be recruited as a Retail Assistant and receive a £2 supplement for every hour that you shift manage the store.
Key Responsibilities
* Maximise profit: Have a clear focus on delivering great availability for your customers. Play an active role in your store to “sell a £1 & save a £1” to help drive sales. Deliver on all agreed actions set for you by your line manager.
* Engage, Develop & Retain Great People: Proactively support and work with the Talking Shop Rep in your store. Support team engagement in your store. Create an inclusive culture where everyone can be their best. Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
* Doing The Right Processes And Doing Them Right: Complete actions set by your line manager on the daily floor walk focusing on what the customer sees. Provide a positive service in store and at the doorstep. Follow and implement cash handling and security policies. Contribute to the best digital service by implementing all “One Best Way” processes.
* Leadership: Lead by example to get the best from your team and deliver for customers. Be approachable, respectful, enthusiastic, proactive about reducing waste, and caring about the business and people.
Required Skills & Experience
* Proven experience in a retail management or supervisory role.
* Communicates effectively with every colleague to deliver store tasks first time, every time.
* Plans and organises the shift, using every member of the team.
* Provides balanced feedback to improve performance of colleagues.
* Sets the pace of the team, when on shift, by being hands on to deliver a great store.
What We Offer
* 15% discount in all Iceland and The Food Warehouse stores.
* 28 days holiday (including Bank Holidays).
* Christmas vouchers – increasing with length of service.
* Refer a Friend scheme.
* Christmas saving schemes.
* Long service awards.
* Option to join a healthcare plan.
* Grocery Aid for free and confidential financial, emotional and practical support.
* Clear career pathways with opportunities for development and progression.
* A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
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