12 month Fixed Term Contract Part time - 3 days or 21 hours per week As an HR Case Management Adviser, you will provide expert Employee Relations advice and support on people issues to all employees and managers across all business areas, working as part of the HR Case Management Team in the People Function, supporting a healthy and robust approach to performance management, sickness absence management and addressing misconduct. This reduced hours 12 month fixed term contract role is within the People community, which is responsible for supporting employees and managers in the business with any sort of people issues. The working hours (per week) for this role will be 21 and we are open to consider differing working patterns though there will be requirement to work on a Monday afternoon. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend 40% of your working time, based at either our Swindon, Northampton or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. What you’ll be doing You will act as the first point of contact on all new cases raised by employees and managers relating to our Fair Treatment at work policies. Initially, you will triage each case based on the information provided, as well as background information to allocate to the right member of the wider HR Case Management team. Where appropriate you will also provide first line advice by MS Teams or email, providing timely, pragmatic and accurate guidance on people management issues, including poor performance, attendance and sickness absence, and misconduct concerns. You will help to ensure a fair, consistent and robust approach is adopted to performance management across the business to maximise performance outputs and focus on our strategic drivers. You will also advise and support employees and managers with the Resolution Framework, promoting early and appropriate resolution to all workplace disputes and conflict. You will also build and maintain effective working relationships with key People Function and business stakeholders. About you As a minimum requirement you’ll own: Either generalist HR/ER or people management experience Excellent verbal and written communication skills with the ability to build strong and effective working relationships with key stakeholders across the business Excellent customer service skills with demonstrable experience of providing advice over the phone and via MS Teams The ability and a passion to coach employees and managers on People Policy and face into challenging issues The ability to influence across all levels along with excellent communication skills Excellent attention to detail with the ability to balance workloads from different sources, and prioritise actions appropriately Experience of identifying trends, process improvements and proposing suitable solutions Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes. You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. The extras you’ll get There are all sorts of employee benefits available at Nationwide, including: A personal pension – if you put in 7% of your salary, we’ll top up by a further 16% Up to 2 days of paid volunteering a year Life assurance worth 8x your salary A great selection of additional benefits through our salary sacrifice scheme Wellhub – Access to a range of free and paid options for health and wellness Access to an annual performance related bonus Access to training to help you develop and progress your career 25 days holiday, pro rata Banking – but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide. What to do next If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up to date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.