Job overview
As a porter, you play such an invaluable role supporting the day to day running of our hospital.
You will help directly with supporting patients moving to different parts of the hospital, often when they are at their most vulnerable. You’re reassuring and friendly demeanour can really make a difference to the patient experience.
It’s not simply transporting patients between different wards and departments, it also includes a variety of other duties such as sample collection, the transportation of linen, removal of domestic and clinical waste, postal services, security duties and driving duties.
It's a busy and active role and extremely satisfying and fulfilling. We are a 24/7, 365 days a year service, completing up to 15,000 tasks a month.
You will join a dedicated and professional portering team that work hard together to deliver an efficient service that we are extremely proud of.
Main duties of the job
To provide a comprehensive front-line support service to all wards and departments within the Trust. You will be responsible for supporting patient transfers, carrying out all general portering duties, occasional ad hoc driving requests and assisting with security issues as required.
You will demonstrate a consistently high standard of professionalism, must be flexible in approach and able to use own initiative to plan workload and resolve problems.
Working for our organisation
We’re a large Trust that employs over 10,000 people and is located across multiple sites, the two main Hospitals being Royal Preston, and Chorley and South Ribble Hospital. Both of our Hospital sites are a busy hive of activity serving over 1.5 million people in the local area.
Lancashire Teaching Hospitals NHS Foundation Trust is an equal opportunities employer committed to diversity and equality whilst delivering the finest compassionate care possible.
Detailed job description and main responsibilities
1. Communicate verbally with the portering supervisor and colleagues by phone and radio and through written procedures, ensuring an effective exchange of information regarding Portering tasks and service needs.
2. Communicate with a range of clinical and non-clinical staff, patients, and visitors to understand patient needs and other requirements regarding portering duties.
3. Identify and act upon any potential risks or hazards within the working environment.
4. Assist Emergency Department colleagues in the event of a contamination incident, including erecting the decontamination tent.
5. Maintain and develop own competence for the Portering role.
Person specification
Qualifications
Essential criteria
6. Educated to GCSE Level or equivalent
7. Full UK driving licence
Desirable criteria
8. Health and Safety qualification
9. Manual handling qualification
10. First aid certificate
Knowledge
Essential criteria
11. Customer service experience
12. Proven ability to work without supervision
Desirable criteria
13. Previous experience of working in a hospital environment
14. Previous portering experience