Job Description
Job Description
Come and join one of the world’s leading luxury travel brands.
A&K Travel Group is a dynamic collection of travel and cruise companies, including Abercrombie & Kent, Crystal, and the world’s oldest travel agency, Cox & Kings. We create unique, immersive travel experiences worldwide. Our people make us a great place to work, fostering a supportive environment with ongoing training and global career opportunities. We also make a difference: Abercrombie & Kent Philanthropy has supported communities for 40 years, and we were recognised by Which? for exceptional client care during the pandemic.
About The Role
Providing a world-class, personal customer service, demonstrating exceptional product knowledge, and building quality client relationships to achieve business goals whilst being an ambassador for Abercrombie & Kent and Harrods.
* Demonstrate competency of destination knowledge worldwide and product (Tailor Made, Small Group Journeys, LECs, Private Jet, Inspiring Expeditions)
* Meet or exceed established sales goals
* Conduct face to face client sales meetings and appointments
* Develop and maintain a network of existing and new clientele through outbound sales calls, emails and in person appointments (including international) in order to build relationships
* Building Client base of repeat business
* Pro-active engagement of database
* Exude the Harrods’ standards: manners, presentation and service
* Contribute to and attend client events
* Support with partnerships with other Harrods’ concessions
* Actively manage guest relationships with a variety of touch points (ie acknowledge birthdays, anniversaries, etc)
* Design custom tailor made itineraries in consultation with guests for FIT and custom groups
* Evaluate pricing received from DMC or Third Party suppliers to ensure value (A&K value and price value)
* Communicate and advocate product and price value in support of successful conversions
* Confirm required services with DMC and Third Party suppliers
* Confidently use the CRM
* Manage all financial aspects of booking in Travel Studio according to company guidelines
* Ensure all Travel Studio booking details are complete and accurate in accordance with
* department guidelines
* Maximize conversions by following up on Option Quote and Quote Pending bookings in established timeframe
* Research flight schedules, hotel availability and other Amadeus procedures as necessary
* Meet or exceed established A&K Service standards
* Maintain a minimum number of hours available on the phone per department guidelines
* Collaborate with Sales Assistants to coordinate all pre and final documents, and assist with guest/TA contact
* Collaborate with internal departments to facilitate booking process and sales
* Assist Guest Relations on post tour issues to ensure guest satisfaction is maintained
* Sales projects as determined by management
About You
* Previous travel experience
* Luxury retail experience
What We Offer
* Company pension plan from start of employment, with employer contributions increasing after 5 and 10 years of service
* 25 days annual leave – in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 days
* Discounted trips through A&K Travel Group Travel Benefit Program (includes friends and family)
* Discounted Gym Membership – we offer a contribution of up to £35 a month at either Virgin Active Gym (London) or to other gyms through GymFlex.
* Life assurance
* Enhanced Paid Parental Leave – 18 weeks full pay regardless of gender
* Employee Assistance Program – includes access to wellbeing resources and counselling
* £1,000 Recruitment Referral Bonus
* Cycle to work scheme
* Season Ticket Loans
* Regular Social Events
If you have any queries about the position, please email hr@abercrombiekent.co.uk
EEO Statement
Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.