Tesco Shift Leader - Days - Whitchurch Esso Express
Join to apply for the Tesco Shift Leader - Days - Whitchurch Esso Express role at Tesco.
Salary: Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.
It’s our policy to offer new colleagues a minimum of 16 guaranteed hours each week. If you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The availability windows are shown below. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility; if the times you are available to work closely match but are not exact, we’d still love to hear from you.
Customers are at the heart of everything we do.
It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You’ll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.
Responsibilities
* Work in a fast-paced retail environment, with bags of variety
* Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
* Be there for customers, listening to them and helping to make sure they leave the store with what they came for
* Look for ways to improve service, including coaching your colleagues and giving feedback to the team
* Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
* Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
* Lead from the front, and set a great example for your colleagues in everything you do
Requirements
Please note that you need to be 18 or over to apply for this role.
Availability
Availability (example): Sun 15:00–24:00; Mon 09:00–17:00; Wed 05:30–14:30; Thu 10:00–19:00; Fri 05:30–14:30.
You will be responsible for
* Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
* Supporting colleagues, ensuring they deliver daily priorities and take regular breaks
* Opening and closing the store, and completing duty cover, ensuring decisions are right for everyone’s safety
* Being the go-to person for colleagues in the absence of a manager for day-to-day queries
* Ensuring the store is clean, tidy, and well-presented
* Supporting managers to coordinate seasonal, community and charity events
* Contributing to a great team atmosphere that is inclusive of everyone
* Providing great customer service by listening to our customers and putting them first
* Keeping the team informed of communications, changes, or updates
* Staying knowledgeable about store performance and looking for ways to improve and simplify operations
* Coordinating store improvements and removing obstacles to great service
* Following health and safety routines and ensuring colleagues do the same
* Recognising and celebrating colleagues who provide great service
What we’re looking for
* To be a great role model by providing thoughtful customer service that meets customers’ needs
* To build strong, inclusive relationships with colleagues
* To communicate clearly and keep the team well-informed
* To be comfortable leading in the absence of the Store Manager
* To be flexible and capable of handling change to ensure customers and colleagues are served well
* To be motivating and able to inspire the team to deliver beyond expectations
* To be curious and seek ideas to serve customers, communities, and the planet better
Benefits
Our benefits include:
* Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
* Flexible working from day one
* Discounts with Colleague Clubcard and family sharing option
* Free wellbeing resources
* Life cover and pension with matching contributions up to 7.5%
* Additional benefits to suit you, including discounts, shares, and cycle to work
* Uniform provided and policies to support you for life’s moments
About Us
Our vision is to become every customer’s favourite way to shop. Our core purpose is "Serving our customers, communities and planet a little better every day." We are committed to diversity, equity and inclusion and to providing an inclusive recruitment process. We welcome flexible working discussions and strive to support colleagues in all life moments. We are proud to be Disability Confident Leader.
Please note: Tesco will only recruit individuals who have passed the school leaver’s age and may have age considerations for certain shifts or roles. We reserve the right to close roles early if needed and will offer feedback to candidates who attend interviews.
For more information about us, please visit www.tescoplc.com
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