Overview
Customer Assistant - Food - Sunbury Cross Simply Food. Join our team at M&S as a Customer Assistant in our Foods section, championing high-quality products, great value offers, and excellent customer service. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
Saturday 10:00 - 18:00, with a structured work pattern below.
Work Pattern
* Week 1: Sunday 06:00–10:00; Wednesday 18:30–22:30; Saturday 10:00–18:00
* Week 2: Sunday 06:00–10:00; Monday 18:30–22:30; Saturday 10:00–18:00
As the face of the business, you will be the voice of our customers helping us to continually improve. You’ll be a brand ambassador who’s ready to recommend our newest Food products and deliver remarkable service so customers feel valued every time they shop with us.
Responsibilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring shelves are stocked with product
* Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service throughout their visit
* Build expert product knowledge to sell and recommend our products and services
* Receive training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
* High levels of customer service
* Commitment to delivering excellent work with great attention to detail
* Open to and act on feedback, asking for it regularly
* Takes accountability for planning and managing own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by being a good listener
* Good level of digital capability
Everyone’s Welcome
M&S is committed to an inclusive organisation and to an active Inclusion, Diversity and Equal Opportunities Policy. We are happy to talk flexible working. If you require reasonable adjustments to any part of our recruitment process, please share your requirements with us when applying.
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