Job Description
Customer Service Advisor\n\nPoulton-le-Fylde, FY6 8JX (office based)\n\nSalary £27,000 to £28,500\n\nWorking hours: Monday to Friday 9am – 5pm\n\n24 days annual leave + Bank Holidays\n\nWhat’s in it for you?\n\nFull training and ongoing development\n\nJoin a growing, dynamic, and supportive team\n\nBe part of a scale-up business making a real difference in the energy sector\n\nThis role would suit someone who is:\n\nA confident communicator with strong telephone skills\n\nResilient and able to remain calm under pressure\n\nNaturally empathetic and able to adapt to different customer needs\n\nOrganised with great attention to detail\n\nMotivated and capable of managing their own workload\n\nA team player who can follow structured processes\n\nTech-comfortable – especially with Microsoft Office and CRM systems\n\nSkills and Experience (Preferred but not essential):\n\nExperience in credit control or debt resolution\n\nBackground in the utilities or energy industry\n\nWhat You’ll Be Doing:\n\nAs a Customer Service Advisor, you’ll be the key point of contact between energy suppliers and their commercial customers that have fallen into arrears. This role is about understanding each business's unique situation a...