Overview
Are you looking for a career that makes a real difference in people’s lives? A job in Housing could be for you. We are Places for People, the UK's leading Social Enterprise. We build, manage, and maintain Communities across the UK, where everyone is welcome and can thrive.
We’re looking for applicants to join our Customer Contact Centre. Starting as a Customer Service Advisor, you will gain experience and exposure to a world of knowledge and opportunities within the Housing Sector.
The opportunities from joining our Customer Contact Centre are endless!
Role and structure
At Places for People, we invest in your future and offer opportunities to develop skills and progress within the Housing Sector. In the last twelve months, many Customer Service Advisors have progressed into roles within our Supporting Housing, Digital Inclusion, and Customer Focus teams. Some have moved into senior management roles. Our Programme Change Development Lead and other roles began in the Customer Contact Centre.
You do not need prior Housing experience to thrive. We recruit hardworking people who show the right behaviours and align with our values, especially in handling difficult conversations (such as anti-social behaviour). We then train you to become a well-rounded Housing Professional and provide opportunities for career progression.
We have 15 fixed-term contract roles with an end date of 31st March 2026. Shifts range from 8am–10pm, working 7.25 hours per day and 36.25 hours per week.
More about your role
You will join our award-winning Customer Service Centre, which has been operating since 2001. Our team is growing, and we are recruiting additional Customer Service Centre Advisors to support during this exciting phase.
In the Customer Service Centre, no two days are the same — you might assist with a housing application, manage low-level anti-social behaviour, or diagnose repair issues. We will train you to handle a variety of tasks and deliver excellent customer service.
Initially, the first six months are office-based to train you effectively. Following this, the role can become hybrid (two days from home, three in the office) to support work-life balance, though it can be fully office-based for applicants unable to work from home. The office is accessible by local bus routes, and free onsite parking is provided.
This role includes working bank holidays and over the Christmas period.
What we’re looking for
Do you enjoy speaking to people? Do you want to work in a lively social environment where customers are at the heart of what you do? If so, this may be the job for you. We value ideas and input from our team and encourage better ways of working to enhance our service.
Experience in triaging complex contacts related to Home Repairs and diagnostics is preferred.
Please note: We will be holding 2 assessment centres on Friday 3rd October (AM and PM).
About Us
Places for People is the UK's leading Social Enterprise. We create and support thriving communities by delivering homes, services, support, and infrastructure. We operate across complementary companies that lead in placemaking, property investment, development, leisure management, and related sectors.
Benefits include full training, hybrid working (3 days in the office, 2 days from home), overtime, generous holiday and sick pay, pension with matched contributions, and more. We also offer discounts, care plans, and opportunities for future career progression.
Equality, Safeguarding and Inclusion
Safeguarding is everyone’s responsibility. We follow robust safeguarding policies and pre-employment checks (including DBS where applicable). We are committed to diversity and inclusion and offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria. We are Disability Confident and support neurodiverse applicants with interview arrangements as needed. We will make reasonable adjustments to support your application or interview experience.
We are proud to support the Armed Forces Covenant. We guarantee an interview for serving or veteran candidates who meet the essential criteria. We are committed to creating safe communities for our customers and colleagues.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
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