Overview
StayCity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots - ideal for the modern traveller.
Responsibilities
* A core part of your role is to monitor and address feedback from guest satisfaction surveys, as well as third-party websites. This includes the skilful resolution of disputes and complaints in a professional manner, always adhering to the guidelines provided.
* Keep the team up to date about departmental, hotel and company activities through daily communications including financial feedback, customer feedback, and guest feedback reports; taking appropriate actions for improvement.
* You will be responsible for verifying payments upon guest check-in, following established procedures for various payment methods.
* Anticipate and address any issues to safeguard the well-being and satisfaction of our guests throughout their stay.
Qualifications
* Previous experience of at least 2 years working at the Front Desk in a similar property.
* Experience using Opera and excellent communication and interpersonal skills are required for this role.
Benefits
* Paid family leave (>1 year of service)
* Flexible working patterns
* Bonus scheme that rewards high performers - based on our core values and tied to individual property goals
* Discounted rates for overnight stays for you, your family and friends
* Refer and earn scheme - earn up to 550
* Cycle to work scheme - to support a healthy lifestyle and our planet
* Education Support to help you foster new skills
* Volunteer days: 2 paid volunteer days per year
* Support for you and your family when you need it with our Employee Assistance Program (EAP)
* An extra day off to celebrate your birthday
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