Tesco UK • Tesco Express, Hitchin Station, Hitchin Hertfordshire • Permanent • Apply by 09-Nov-2025
Availability Window
Days From time To time Sun 14:30:00 23:00:00 Mon 06:00:00 14:30:00 Tue 06:00:00 14:30:00 Thu 06:00:00 14:30:00 Fri 14:30:00 23:00:00 Sat 14:30:00 23:00:00
Shift Leader pay starts from £14.76 per hour; this increases to £15.97 for stores inside the M25. Additional payments may apply depending on location.
It’s our policy to offer new colleagues a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too.
The availability window shows the periods of time in the week we’d like you to be available to work. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility; if your available times match closely but not exactly to the advertised times, we’d still love to hear from you.
Customer focus is at the heart of our business.
It takes a lot of great people to run a store, and a great Shift Leader to support them all and keep things running smoothly. From helping customers to keeping store operations on track, being a Shift Leader at Tesco is rewarding. You’ll oversee the store from the shop floor and strive to improve the experience for customers, colleagues and communities every day.
As a Shift Leader you will:
* Work in a fast-paced retail environment with variety
* Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
* Be there for customers, listening to them and helping them leave with what they came for
* Look for ways to improve service, including coaching colleagues and giving feedback
* Guide and support colleagues in-store, ensuring it stays a safe place to work and shop
* Maintain an understanding of store performance and assist managers in actions to improve operations
* Lead from the front and set a positive example for colleagues
Please note that you need to be 18 or over to apply for this role.
What is in it for you
There are many reasons Tesco is a great place to work. Here are a few:
* There’s bags of variety. Shift Leaders have flexible hours and shift patterns
* Development opportunities with ongoing training to support your career
* Inclusive environment where everyone’s welcome
* Your voice matters and ideas are welcomed
* Wellbeing support is available
* Great colleagues in a supportive working environment
Our benefits include:
* Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
* Flexible working from day one
* Colleague discounts and access to benefits, including a Card for family
* Free wellbeing resources and support
* Life cover and competitive pension matching
* Options to suit you, such as discounts and cycle-to-work schemes
* Uniform provided and support for life events
* Access to colleague networks
* Further information about benefits is available on request
You will be responsible for
* Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
* Supporting colleagues to deliver daily priorities and take regular breaks
* Opening and closing the store and completing duty cover, ensuring decisions support safety
* Being the go-to person for colleagues in the absence of a manager for day-to-day queries
* Keeping the store clean, tidy and well-presented
* Supporting managers to coordinate seasonal, community and charity events
* Contributing to a positive team atmosphere and inclusivity
* Providing excellent customer service by listening to customers
* Keeping the team informed on communications and updates
* Staying knowledgeable about store performance and seeking improvements
* Coordinating store improvements and removing obstacles to service
* Following health and safety routines and ensuring colleagues do the same
* Recognising and celebrating colleagues for great service
You will need
* To be a great role model with thoughtful customer service
* To build strong, inclusive team relationships
* To communicate clearly using multiple methods
* To lead in the absence of the manager
* To make good decisions and adapt to change
* To motivate the team to perform beyond expectations
* To be curious and seek ideas to serve customers and communities
About us
Our vision at Tesco is to become every customer’s favourite way to shop. Our core purpose is "Serving our customers, communities and planet a little better every day."
Diversity, equity and inclusion (DEI) at Tesco means everyone feels represented and can be themselves at work. We are a place where Everyone’s Welcome.
We welcome discussions about flexible working. If you have life circumstances such as caring responsibilities, retirement, parenting, or other needs, talk to us about how we can support you during application.
We are proud to be Disability Confident Leader and offer an accessible recruitment process. For information on accessibility support, please ask during the application process.
Please note: Tesco will recruit individuals who meet minimum age requirements. To find the school leaver’s age for your country, please request information.
We can only accept candidates over 18 if the role requires early or late hours or involves work in specific areas.
Occasionally roles may close earlier than the advertised end date to manage applicant volumes. Feedback is available to candidates who attend interviews.
For more information about us please visit www.tescoplc.com
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