Description
We are looking for a Maritime Administrator for a fixed term basis of 14 months.
This is a varied and people‑centred role at the heart of Jersey's Marinas, supporting teams across the maritime department while delivering an outstanding experience for customers, berth holders, visiting sailors and colleagues.
You will provide a professional, efficient and responsive administrative service, ensuring services are delivered to a consistently high standard. With a strong focus on customer experience, you will also play a key role in the smooth administration of bookings and the running of The Shells. The Shells self-catering accommodation | Ports of Jersey
Key Responsibilities
* Provide comprehensive administrative support to Maritime teams, including vessel registration and transfers of ownership, preparation of routine correspondence and reports.
* Act as a welcoming and professional first point of contact for Marina customers and visiting sailors demonstrating a strong customer service ethos at all times.
* Maintain accurate databases and document management systems, ensuring information is up to date, accessible and compliant.
* Manage customer enquiries confidently and efficiently, balancing excellent service with awareness of operational priorities.
* Handle customer feedback and complaints sensitively and constructively, working towards positive and timely resolutions.
* Administer bookings for The Shells, ensuring an accurate, efficient and customer‑friendly booking experience.
* Respond to booking enquiries, manage confirmations, amendments and cancellations, and maintain accurate booking records.
* Liaise with internal teams to ensure bookings are coordinated smoothly and customer expectations are met.
* Contribute to continuous improvement of the booking process and customer journey where opportunities arise.
* Support colleagues with finance administration, including raising purchase orders and processing invoices.
* Arrange off‑island travel and associated administration, ensuring value for money and compliance with relevant policies and procedures.
* Support facilities management across the the Maritime estate including fault reporting and liaison to ensure buildings and offices are safe, well‑maintained and operational.
* Assist managers with publishing rosters, maintaining training records, booking courses and supporting employee induction processes.
* Take responsibility for the efficient administration of incoming and outgoing post.
Skills, experience and personal qualities
* A minimum of 5 GCSEs (grade C or above or equivalent), including Maths and English.
* Previous experience in an administrative role.
* Confident user of Microsoft Office and Office 365 applications.
* Excellent written English and strong IT skills, with the ability to adapt quickly to new systems.
* Strong organisational skills with a high level of accuracy and attention to detail.
* Ability to work independently while contributing effectively as part of a multi‑disciplinary team.
Personal Attributes
* A genuine commitment to delivering excellent customer experiences.
* Strong interpersonal skills, with the ability to build positive relationships with internal and external stakeholders.
* Confidence and resilience when dealing with customer feedback or complaints.
* Proactive, organised and able to manage competing priorities effectively.
* Comfortable using initiative, working unsupervised and meeting deadlines.
* Enthusiastic about learning new systems and processes to support continuous improvement across Ports of Jersey.
Benefits
At Ports of Jersey we have a company cash health plan scheme you are eligible to join from day one with benefits such as;
* GP £75
* Dental £75
* Optical £75
* Dental accident £300
* Physio/ acupuncture/ chiropractic £200
* Diagnostic tests/ scans £300
* Health assessment £100
* Plus many more discounts (DW gym, discount spa vouchers etc.)
We offer free parking at all of our locations.
We also offer a pension scheme to those on permanent contracts, the main benefits of the scheme are as follows;
* 5% employer contribution rate on basic salary plus shift
* Employees can make voluntary contributions and ports will match 1% for 1% up to an employer maximum matched contribution of 5% e.g. Employee opts to contribute 5% Ports will match this and the total employer contributions would become 10%
* You are eligible to join the pension scheme the month after successful completion of your probation
* Minimum joining age – 18
* You are not able to join the pension scheme once you reach Government of Jersey state retirement age
* Cash sum payable to nominated beneficiary if the member dies in service
About Ports of Jersey
We are a 400+ strong team of air traffic controllers, coastguards, accountants, engineers, fire fighters, port operations, security specialists, pilots, project managers, technicians, passenger service agents and many, many more. We are tremendously conscientious people with enormous pride in serving our island.
We provide the connectivity that is critical to Jersey's economy and islanders' quality of life, whether to visit friends and relatives, to access specialist medical care and education, as well as to travel on holiday and business.
We keep the Island running, often without people even noticing us. Islanders depend on our lifeline freight links for the food we eat, the clothes we wear and the materials we build, furnish and heat our houses with.
At the same time, we have ambitious plans for the future. We are on schedule for the biggest capital investment since our incorporation, with plans to regenerate and transform the Harbour. Plans which will be built with our stakeholders and the community.
We're also planning to play our part in the biggest challenges of our lifetime: climate change and biodiversity loss. For anyone in the travel industry, a conversation about the subject is never going to be an easy one, but we're finalising an ambitious and authentic sustainability plan, to not only offset the emissions the links to Jersey create but to go much further. We're looking at initiatives that will truly make an impact, to our island and our planet. While also making a difference to our community.