Experience Preferred! Excellent Pay Plan, Benefits and Career Growth!
Please be sure to list your salary requirements on your resume
Job Intro
KIA of East Hartford is looking to hire an Automotive Warranty Administrator to start immediately. This position will process warranties for all our vehicles. The successful candidate must be able to work in a fast-paced and challenging environment. We value our employees and invest in their success! KIA of East Hartford is a new and used KIA dealership serving KIA drivers in the Bristol, Enfield, Columbia, and Wallingford areas which are less than 20 minutes away. We are constantly rated a top KIA dealer in CT. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community. If you are enthusiastic and dedicated, we want to talk to you!
Job Description
Prepare, submit, and track warranty repair orders and claims according to dealership and manufacturer policies. Pay close attention to details.
* Competitive pay plan!
* Health, Dental and Vision Insurance
* 401(k) Retirement Plan
* Training provided where necessary
* A career where your efforts are appreciated and rewarded
* Opportunity for advancement
Responsibilities
* Prepare, submit, and track warranty repair orders and claims according to dealership and manufacturer policies.
* Pay close attention to details, accuracy, and timeliness of claims to ensure the Service Department receives payment.
* Assist each store's Finance and Insurance Department in answering warranty submittal questions.
* Maintain detailed notes about warranty issues.
* Answer customer inquiries about products or cancellation procedures.
* Enter price changes and collect payments.
* Process customer refunds within the set rules and timeline.
Requirements
* Previous Experience as an Automotive Warranty Administrator preferred.
* KIA experience preferred.
* CDK Experience helpful.
* Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone and in-person.
* Excellent organizational/sequencing skills.
* Working knowledge of Service Department activities, methods, policies, and procedures.
* General knowledge of product installation activities.
* Valid driver's license and good driving record required.
* Must be authorized to work in the U.S. without sponsorship and be a current resident.
* Must pass pre-employment testing to include background checks, MVR, and drug screening.
Terms
We are an Equal Opportunity Employer. All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other protected status.
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