What you'll be doing
At Trinity Fire & Security, we are looking to recruit a National Accounts Co-Ordinator to join our team to provide an exceptional customer experience to our national clients.
You'll be doing this by proactively engaging with your customers and responding to any queries they may have throughout their journey with us. You'll need to work closely with our scheduling team to ensure work is completed in line with our clients’ expectations through a variety of channels, including over the phone and by email.
The role of National Accounts Co-Ordinator
Your key responsibilities will include:
· Customer Interaction: Providing professional, proactive and timely service to our customers however we’re communicating with them
· Collaboration: Working closely with the wider team to ensure the safety and security of our customers
· Stakeholder Engagement: Sharing the customer sentiment and highlighting any potential issues with a view to resolve and mitigate as quickly as possible
Who you are
At Trinity Fire & Security, we believe that your personality and passion are just as important as your skills. We’re eager to have someone join the team who is:
· Customer Obsessed: You genuinely care about resolving customer issues and providing an outstanding experience
· Eager to Learn: A positive attitude and a willingness to grow are key! We’ll support you every step of the way.
· Organised and Proactive: You can prioritise tasks effectively and thrive in a fast-paced environment.
If you have a “can-do” spirit, solution focussed approach, this is a fantastic opportunity for you to join our team.
Our ideal candidate with have experience in an office-based customer service environment, who is skilled at handling customer queries both in writing and over the telephone.
What we'll give you
· Competitive salary which will vary based on skills and experience
· 23 days holiday, plus bank holidays
· Company pension scheme
· Life assurance
· Employee Welfare assistance programme
Equal Opportunities in Practice
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Security Vetting
It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.
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