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We are currently partnering with a leading Social Housing provider in South Yorkshire, who are recruiting for a Customer Services Assistant (Repairs) to join their growing team on a seven-month temporary contract.
Our client is proud to be providing South Yorkshire with affordable decent homes for rent and continuing to expand their homes for the people of South Yorkshire.
This is a full-time position with an hourly rate of £17.00 per hour via an umbrella company.
Duties will include (but are not limited to):
* Providing a first point of contact for customers through a variety of channels, including, website, telephony, email, web chat, face to face interaction and social media
* Answering calls relating to repairs (60%) and any other housing related queries such as rent, tenancy agreements, ASB and groundwork
* Record and distribute all incoming post to appropriate colleagues within the association, and arrange for all outgoing post to be printed and delivered daily
* Keep tenants up to date with all areas of their home and tenancy where required
* Diagnosing repairs correctly at first point of contact where possible, ensuring the appropriate repairs service standards are met
* Recording all Customer Service inbound and outbound communication using Active H
* Carrying out low level rent collection, including direct debit administration and amendment, and taking payments due from customers
* Supporting the delivery of choice based lettings systems and other allocations vehicles utilised by the business, including advising customers on rehousing policy and practice, as well as shared ownership and leaseholder administrative support
* Dealing with low level tenancy management enquiries in line with policy, and escalating for specialist housing support within the organisation when required
Experience required:
* Experience in a housing or similar customer focussed environment
* Experience of working in a call centre or front line services environment
Skills, knowledge and expertise required:
* IT literate particularly Microsoft Office
* High level of personal and professional integrity
* Knowledge of the issues and barriers to effective customer involvement
* Good interpersonal skills and a proven ability to communicate effectively at all levels
* Understanding and ability to work as a flexible team member, contributing to a range of organisation-wide challenges and adapting positively to change
Working hours:
* All office based
* 35 hours per week
* 9AM – 5PM Monday to Friday
Please note that you require recent experience to apply for this role.
James Andrews is acting as an employment agency and business in relation to this role.
At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.
Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.
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