Overview
We are looking for an experienced and highly motivated Senior Client Advisor to join our London boutique team and play a key role in driving sales, with a strong focus on bridal and high-value client appointments.
This is a sales-driven, client-focused role requiring excellent relationship-building skills and strong CRM and follow-up discipline.
Key Responsibilities
1. Deliver exceptional in-store service and build long-term client relationships
2. Lead bridal and fine jewelry appointments
3. Convert walk-ins and appointments into sales through personalized advice
4. Manage bespoke and made-to-order sales from consultation to delivery
5. Ensure a luxury, warm, and professional client experience
Clienteling & CRM
1. Maintain and update CRM daily (client profiles, preferences, important dates)
2. Proactively follow up with clients after appointments (quotes, stone options, timelines)
3. Build repeat business through structured client outreach
4. Support store client communication via email and WhatsApp
Sales Performance
1. Consistently meet and exceed personal and team sales targets
2. Support store targets through strong conversion and AOV
3. Act as a key point of reference for complex or high-value client journeys
Team Support
1. Lead by example on the sales floor
2. Support and mentor junior advisors when needed
3. Share best practices on sales and clienteling
Profile
1. 4+ years experience in luxury retail or fine jewelry
2. Strong sales track record
3. Comfortable leading bridal consultations
4. Highly organised and detail-oriented
5. Confident using CRM and other digital tools
6. Polished, warm, and client-focused communication style
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