Housing Repairs Operations Manager – North London Based Council (Enfield)
£55,542 – £70,452 per annum
Full Time – Permanent
Service Care Solutions are currently recruiting on behalf of a North London based Local Authority for a Housing Repairs Operations Manager to join their Housing & Regeneration division on a permanent basis.
Following the Council’s recent regulatory scrutiny and commitment to continued service improvement, this is a pivotal leadership role within the Repairs & Estates service. You will lead the in-house Direct Labour Organisation (DLO), driving performance, compliance, customer satisfaction and commercial outcomes across a high-profile, fast-paced environment.
Overview of the Role Reporting to the Head of Repairs & Estates, you will take operational leadership of a £4m+ DLO service delivering responsive repairs, electrical services, complex disrepair works and enhanced support for vulnerable residents.
You will translate strategic housing objectives into tangible operational plans, ensuring:
24/7 emergency repairs provision is effectively delivered
KPI and SLA performance targets are achieved and improved
Budgets are effectively managed and financial risks mitigated
Health & Safety and statutory compliance standards are embedded
A strong customer-focused culture is championed throughout the serviceThis role manages 3 direct reports and an overall operational workforce of up to 50+ staff.
Responsibilities
Lead, manage and motivate a multi-disciplinary in-house repairs team
Oversee high-value responsive repairs operations, ensuring commercial and service quality objectives are achieved
Manage Mechanical & Electrical programmes and general building works
Design and implement sustainable service improvement plans
Monitor contractor and supplier performance, ensuring strong client-side contract management
Ensure full compliance with CDM 2015, H&S at Work Act 1974 and landlord statutory obligations
Drive performance management, setting clear measurable targets and addressing underperformance with pace
Develop workforce planning and labour strategy to optimise resource utilisation
Manage complex repairs and disrepair cases with minimal disruption to residents
Engage effectively with senior officers, elected members, residents, regulators and third-party organisations
Promote resident involvement and embed learning from complaints and feedback
Lead risk assessment and governance processes across the serviceRequirements
Significant experience managing high-value responsive repairs contracts
Strong leadership background managing technical and trade-based teams
Experience controlling Mechanical & Electrical programmes
Proven ability to design and deliver change and improvement programmes
Demonstrable experience of managing budgets and commercial objectives
Knowledge of landlord compliance, building regulations and relevant housing legislation
Experience operating within a political or public sector environment
Strong understanding of performance management frameworks (KPIs/SLAs)
Ability to coach, motivate and develop teams
Driving Licence essential
Degree or management qualification (or equivalent experience)
RICS / CIOB desirableContact: James Glover at Service Care Solutions on (phone number removed)
or via email at (url removed)