Customer Service Advisor
📍 Location: Harrow, HA3 (on site role)
💷 Salary: £28,000 + overtime available
🕒 Type: Permanent, Full-Time
Brook Street is recruiting a Customer Service Advisor to join our client's growing and fast-paced team. This is an excellent opportunity for someone who thrives in a busy environment, delivers outstanding customer service, and ideally has experience within a technical or repairs setting.
Key Responsibilities
Handle high volumes of inbound and outbound calls and emails
Book and schedule jobs for field engineers
Monitor engineer performance and follow up on outstanding tasks
Raise purchase orders, invoices, and generate reports
Manage diaries, compliance requirements, and CRM systems
Escalate issues appropriately and follow the complaints process
Participate in an on-call rota (1 week in 7, £200 additional pay) and work one Saturday in seven
Requirements
Proficient in Microsoft 365 (essential)
Minimum of 1 year's customer service experience
Experience handling high call volumes
Confident, proactive, and customer-focused approach
Experience with repairs planning, diary management, and customer communications
Working Hours
October - March: Monday to Friday, 08:00 - 18:00
April - September: Monday to Friday, 08:00 - 17:00
Brook Street NMR is acting as an Employment Agency in relation to this vacancy