Join to apply for the Lead - Client Coordinator role at SGK
1 day ago Be among the first 25 applicants
Join to apply for the Lead - Client Coordinator role at SGK
Get AI-powered advice on this job and more exclusive features.
SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value. SGK is a Matthews International company.
Position Summary
The Lead – Client Coordinator coordinates projects from estimation to completion for assigned client(s). This role serves as the main day-to-day contact on current projects for clients, internal departments, and vendors. This position resolves the most complex problems using strong technical knowledge and maintains client relationships by ensuring the delivery of high quality services and solutions.
Job Responsibilities
* Attend client meetings regarding production processes, capacity, timelines, etc. as needed.
* Coordinates client-specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and sub-projects, assignment of resources, monitoring of project progress, and generation of the client/project invoice.
* Translates client requests and requirements into detailed and technical instructions for production teams.
* Partners with the client, Client Growth, and project teams to resolve identified project issues and ensures high quality standards in all client deliverables.
* Ensures accurate and timely invoices are generated by maintaining correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle.
* Initiates new data item requests utilizing the Master Data Management (MDM) process and guidelines to ensure accurate client, project, and financial details are available in the system.
* Partners with Client Integration and Client Growth to ensure a smooth transition for new clients; attends pre-integration and planning meetings as needed.
* Participates in, and sometimes leads, cross-functional teams to develop and/or adapt processes, policies, and workflows to improve efficiency, accuracy, speed, quality, etc.
* Handles and responds to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
* Utilizes systems and databases to enter client information and or retrieve information as needed and verifies all client information is current in the database.
* Assists in resolution of customer complaints and quality assurance issues as needed.
* Additional duties as assigned.
Qualifications / Requirements
* Previous project coordination experience
* Or equivalent combination of education and experience
* Occasional travel either locally, nationally, and/or internationally may be required.
* High degree of proficiency MS Office Suite, Outlook & Internet applications
* Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills
* Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
* Solid understanding and application of mathematical concepts
* Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
* Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
* Ability to work with and influence peers and senior management
* Self-motivated with critical attention to detail, deadlines and reporting
Matthews International endeavors to make our employment website and application process accessible to all users and applicants. In doing so, Matthews International provides reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.
At Matthews International, what makes us different is what makes us great. We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Administrative
* Industries
Design Services
Referrals increase your chances of interviewing at SGK by 2x
Get notified about new Client Coordinator jobs in Witham, England, United Kingdom.
Bishop's Stortford, England, United Kingdom 1 month ago
Witham, England, United Kingdom 11 hours ago
Chelmsford, England, United Kingdom 11 hours ago
Colchester, England, United Kingdom 1 month ago
Braintree, England, United Kingdom 3 weeks ago
Brentwood, England, United Kingdom 1 day ago
Brentwood, England, United Kingdom 6 days ago
Essex, England, United Kingdom 2 weeks ago
Rayleigh, England, United Kingdom 1 month ago
Chelmsford, England, United Kingdom 2 weeks ago
Diary Manager - Fixed Term 12 Months - North Essex - East of England (Ref: 6176)
Harlow, England, United Kingdom 3 days ago
Takeley, England, United Kingdom 5 hours ago
Bishop's Stortford, England, United Kingdom 5 days ago
Billericay, England, United Kingdom 2 weeks ago
Clacton-On-Sea, England, United Kingdom 1 week ago
Brentwood, England, United Kingdom 5 months ago
Basildon, England, United Kingdom 3 weeks ago
Witham, England, United Kingdom 1 week ago
Basildon, England, United Kingdom 1 week ago
Sudbury, England, United Kingdom 1 month ago
Referral Coordinator - Team Lead Essex Partnership University NHS Foundation Trust
Epping, England, United Kingdom 4 weeks ago
Reception Administrator (Senior Divisions)EDV/2025/NHS/43170
Boreham, England, United Kingdom 3 weeks ago
Receptionist (Medical Secretary) Edinburgh
Essex, England, United Kingdom 16 hours ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr