Your new company Our client is a dynamic, multi-sector group with a strong presence across the UK and Ireland, operating in both retail and hospitality. With a growing portfolio of locations and projects, they are driven by innovation, teamwork, and a commitment to delivering exceptional experiences-both for their customers and their RoleAs Group IT Service Manager, you'll lead the delivery of IT support across a diverse network of sites-from head office to retail branches and a major leisure resort. This is a hands-on, high-impact role where you'll manage the service desk, oversee infrastructure, and ensure seamless operations across the group. You'll be the escalation point for complex issues, drive IT strategy, and play a key role in major projects including system upgrades, migrations, and new site setups. What You Need to SucceedYou'll bring a strong foundation in IT infrastructure and service management, with at least five years of commercial experience and two in a leadership role. You'll be confident managing distributed systems and teams, and have deep technical knowledge across: Microsoft environments including Windows 10/11, Server 2008-2019, Active Directory, and Microsoft 365/Azure Networking fundamentals such as DNS, routing, VPNs, and firewall management EPOS systems, eCommerce platforms, and retail technologies Data backup systems, and cloud storage solutions IP telephony, mobile device management, and CCTV/audio systems Office 365 administration and user support Hands-on hardware setup and troubleshooting, including store refits and cabling IT security, patching, and compliance best practices You'll also be experienced in supplier and contract management, budgeting, and reporting to senior stakeholders. A full clean driving licence and flexibility to travel and work outside hours are essential. What You Will Get in ReturnYou'll earn a competitive salary depending on experience, plus a range of benefits including a company laptop and mobile, use of a company vehicle, generous staff discounts, pension scheme, and regular team events. You'll be part of a supportive, fast-paced environment where your work makes a real difference-and where your growth is just as important as theirs. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be Skills: 365 SQL server Benefits: 55000