Job Description
ROLE PURPOSE
This role is to deliver all on-road operations to keep the network safe .
As the On-Road Operations Manager you will be responsible to:
* Lead a multidisciplinary team, fostering a collaborative and high-performance culture.
* Respond to incidents on the network
* Meet contractual incident response times 24/7 through management of ISU & ERT resources
* Deliver maintenance activity when not responding to incidents (MRT)
* Deliver daily ISU patrols
* Capture accurate asset and network data
* Deliver winter service on network
* Identify and realise opportunities for cost and schedule savings through improved planning processes and technology integration.
* Ensure alignment of operational activities with CPS strategy and objectives
DIMENSIONS
Financial: Responsibility for control and delivery of budget for ISU, ERT teams, CAT 1 repairs & winter service. Approx £15m budgetary responsibility.
Organisational: Leading team of c150 front line operatives across five operational depots around the M25, including development, engagement, and performance of team.
Safety: Relentlessly drive zero harm culture across operational team, leading by example, and ensuring continuously improvement culture.
INTERFACES
INTERNAL: CPS Interim Service Delivery Director, asset, performance & delivery teams. CPS SLT and Enabling functions
EXTERNAL: Allocated responsibility for relationships with leaders in Connect Plus (CP), National Highways (NH) and Parent Company & JV Partner Board members. Local authority, wider contractors, and union officials
ACCOUNTABILITIES
Lead a multidisciplinary team, fostering a collaborative and high-performance culture.
Performance of ISUs
Leading our team of Incident Support Units (ISUs) operate 24/7 across the network carrying out safety patrols, responding to incidents and making-safe critical defects. CPS operates to contractual obligations on timescales to attend incidents and mitigate hazards, which are reported on to the client, and carry penalities (including financial).
Performance of ERTs
Our team of Emergency Response Teams (ERTs) operate 24/7 across the network ready to respond to larger scale incidents, often those that are more complex and/or protracted in nature. These teams are highly trained and can complete full Chapter 8 Traffic Management closures, and barrier repairs.
Winter Service
Managing all aspects of CPS’ winter service obligations, including ensuring resources of labour, plant and materials are available and optimisied. The service is run across 27 pre-defined routes, and a daily intervention decision is made based on weather intelligence. Responsibility includes client liaison and reporting, as well as budgetary accountability.
* Promote a culture of health, safety, and wellbeing within the team.
* Encourage professional development and continuous learning to enhance team capabilities.
* Ensure alignment of operational activities with CPS strategy and objectives.
* Build and maintain strong collaborative relationships with stakeholders, including Connect Plus Framework Contractors, third parties, major project teams, and National Highways.
* Communicate operational performance and strategic initiatives to senior stakeholders, National Highways, and external partners.
* Drive continuous improvement to enhance operational efficiency and effectiveness.
* Produce high-quality monthly management reports on operational performance, presenting findings to internal and external stakeholders.
* Participate in regular Health, safety, and wellbeing site visits
Qualifications
EXPERIENCE/ CRITERIA
REQUIRED
Qualifications/ skills/ experience:
* Technical background with considerable experience in managing large-scale operational functions.
* Proven experience in operational response best practices.
* Demonstrated ability to lead and motivate multidisciplinary teams.
* Excellent collaborative communication and stakeholder management skills, particularly with Framework Contractors, third parties, major projects, and National Highways.
* Strong business acumen with experience in interpreting and influencing operational contracts.
* Experience working in highways or a DBFO/PFI environment is highly desirable
* Commercial understanding and budgetary control experience
* Understanding of lean principles and evidence of successful implementation in previous roles
* Experience of leading Employee Relations cases
* Deep understanding of Health, Safety & Wellbeing issues
* Experience of leading safety incident investigations
Personal attributes:
* Strategic thinker, problem solver, communicator, and decision maker
* Strong leadership skills to nurture and develop outcome focussed teams
* Strong planning and organisation skills to deliver continuous improvement
* Resilient and flexible
BEHAVIOURS
Customer Focus: Is dedicated to building trust and meeting the expectations and requirements of internal and external customers.
Focus on Excellence: Willing to go the extra mile to exceed expectations. Continually searches for ways to add value and take performance to the next level.
Teamwork & Collaboration: Proactively builds knowledge through sharing ideas and expertise with others for the benefit of customers and suppliers and other stakeholders.
Respect: Recognise and value our customers and people by encouraging and engaging.
Trust: Be open and honest, dependable, and predictable.
Influential: Builds commitment and role models DBFO leadership behaviours
Change Leadership: Champions innovative ideas and initiatives, taking appropriate, managed risks to achieve a recognised benefit.
Additional Information
Equality, Diversity & Inclusion
We are an Equal Opportunities employer and we strive to build a workforce that truly reflects the communities we represent. We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic. If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role. We value each and every one’s contribution as this builds our culture and means that if you work with us, you will be included, listened to, and respected.
*Please note, to be considered for this role, you must be based in the UK and must already be able to legally work in the UK. We are unable to offer or provide sponsorship for this position*