About The RoleAre you passionate about helping others and making a difference? Do you want a job changing peoples lives?Then join our team to embark on an exciting career journey as our Customer Experience Specialist!Youll discover our working environment is unique. We empower our people and trust them to make their own decisions for customers, with none of our calls being scripted. Youll be joining a team that constantly seeks ways to improve our customer and employee experience, by embracing new ideas.Youll bring your passion and desire to grow and well reward you with a brilliant salary of £31,519 and our Continued Professional Development programme to progress within the company.Working a 39 hour a week shift pattern between 8 am – 7 pm Monday – Friday and 1 in 4 Saturdays 9 am - 5 pm plus 2 Bank holidays 9 am - 1 pmWe also offer Hybrid working enabling you to work up to 2 days a week from home.About YouWere looking for someone whos:An achiever: Youll love what you do, owning your calls through to resolution. Most importantly, youll bring your motivation and determination to excel in our exciting environment.A communicator: Youll be a wonderful natural listener and establish effective interpersonal relationships. Youll thrive in an environment involving public interaction.An influencer: Youll establish trust with the customer, share knowledge and information to different audiences with different needs, and work with them on what to do next.A thriver in a fast-paced environment: Youll handle sensitive calls with empathy, bounce back from them and be productive in challenging times to remain on track.We focus on these core natural behaviours but we would also like you to have b...