Customer Service Administrator
DHL Supply Chain
Location: Manchester, M32 0UT
Pay Rate: £24,700- £25,000
Grade: O
Contract Type: Permanent (Full-Time)
Shift patterns: Monday to Friday, three weeks on a 09:00–17:00 shift, followed by one week on an 11:00–19:00 shift.
Overview
We're now looking for a Customer Service Administrator to work for DSC Asset Management Centre of Excellence (AMCoE) in order to ensure the highest levels of service, calls responses and escalates as per AMCoE procedures. This role is responsible to be general admin support for asset maintenance and rental processes and also contingency response for departments high volume phone calls.
Responsibilities
* Achieve call centre KPI performance that allows department to provide high level service to the customer.
* Ensure all vendor and site calls are answered within the agreed CMC SLA timescales.
* Continually monitor call centre screen to ensure breakdown calls are answered within 7 seconds.
* Liaise with service providers and engineering operations regarding maintenance activities to ensure cost is minimised and repairs & maintenance have been completed as per the agreed specifications.
What we are looking for
* Strong communication skills (Telephone)
* Experience in working under a high‑pressure environment (phones)
* Computer literate – Word, Excel.
* Fleet maintenance knowledge is desirable but not essential.
Why Join Us?
* Free parking and on‑site canteen.
* Flexible working – ask about alternative patterns at interview.
* Generous pension scheme: 8% employer contribution, 4% employee contribution.
* Free confidential 24/7 GP consultations.
* Hundreds of retail and lifestyle discounts.
* Affordable loans, savings schemes and free mortgage advice.
* Learn more at https://careers.dhl.com/global/en/working-at-dhl-supply-chain.
About DHL Supply Chain
We are the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
Inclusive Workplace
At DHL, we are committed to creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day. We support the Armed Forces Covenant, helping veterans find jobs.
Applications are reviewed continuously and may close before the provisional interview date. Please apply early.
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