Overview
Join to apply for the Store Colleague role at JD Sports Fashion. JD Sports Fashion Plc is a leading omni-channel retailer of sports fashion, outdoors and gyms with a global presence. The company aims to be a leading global omnichannel retailer in the sports and outdoor industry, focusing on being people-led, innovative and customer-focused with a commitment to operational excellence and growth.
Role overview
Sales Assistant to play a vital role in delivering an exceptional shopping experience for customers. There are opportunities for career development and progression within the group.
Responsibilities
* Provide exceptional customer service by greeting customers warmly and ensuring they receive the best experience.
* Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing add-on sales opportunities.
* Maintain high visual and merchandising standards; keep the shop floor clean, well-stocked, and displays organized according to brand guidelines.
* Support store operations by assisting in other departments as needed and adhering to safety guidelines.
* Process sales transactions accurately, including cash handling and card payments.
* Upsell and cross-sell products to maximise sales opportunities.
* Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
* Address and resolve customer queries professionally and work with colleagues to achieve store targets.
Role objectives and KPI’s
* Contribute to achieving or exceeding the store’s monthly sales target.
* Drive KPIs including units, conversion, ATV, and UPT; achieve upselling or cross-selling targets; maintain a high Net Promoter Score.
* Ensure all stock on the shop floor is fully replenished.
Skills and experience
* Positive attitude toward a fast-paced, customer-focused retail environment.
* Ability to view challenges as opportunities to develop skills and career.
* Confident interpersonal and communication skills; thrives in social interactions with customers.
* Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
* Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
* Exclusive deals and discounts from retail and hospitality partners through TELUS Health benefits platform; access to counselling services and digital health resources.
* Health cash plans and a range of internal development courses.
* Access to apprenticeships and accredited qualifications (England Only).
* Discounted gym memberships at JD Gyms and access to colleague networks and volunteering opportunities through JD Foundation.
* Incremental holiday allowance and other personal development opportunities.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Business Development
* Industries: Retail
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