Customer Service Advocate
To make IoT management a breeze for any device, anywhere. With over 14 million IoT subscriptions active in 165 countries and direct partnerships with 50+ mobile networks, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain.
We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don’t realize it. As a Customer Service Advocate, you’re the heart of the Customer Engagement Team! Collaborate & Connect - Work with networks and use Zendesk, SIMPro, and chat tools to manage and resolve queries.
• Customer Champion - Advocate the use of the SIMPro self-serve portal and create effective solutions!
• Troubleshooting Wiz - Help customers navigate issues with troubleshooting, password resets, and system diagnostics.
• Continuous Improvement - Identify, create, and implement ways to improve customer care.
• Data Driven - Use reporting tools like Zendesk, PowerBI, Salesforce, and SIMPro to make proactive, fact-based decisions.
• Support Your Team - Help with platform readiness, training, and more!
• Onboarding & Training - Assist with smooth customer onboarding and host platform training sessions.
Customer Complaints - Address issues with new accounts and service reviews.
• Customer Care - Manage relationships, ensure customer satisfaction, and deliver excellent service at every touchpoint.
Tech-Savvy - Experience with tools like Excel, PowerPoint, and Zendesk is a plus!
• Customer Focused - With a minimum of 2 years’ experience in customer service or success, you understand complex processes and are ready to make an impact.
Data-Driven - Use your analytical skills to uncover insights and drive improvements.
• The chance to join a creative, entrepreneurial company where bold ideas are celebrated.
~ Full training, ongoing support, and the tools to help you thrive and grow in your role.
~❤️ 25 days holiday
~ Buy up to 5 days additional holiday
~ Birthday Day off
~ Enhanced Maternity/Paternity Leave
~ Group Company Pension Scheme
~ Private Medical Insurance
~ Discounted Gym membership at over 3000 Gyms
~ Dental cover
~ Optical cover
~ Company Sick Pay Scheme
~ Cycle to work scheme
~ Onsite parking
~ Onsite gym
~ Access to a variety of online discounts on major retailers
~ Employee assistance program
1st Interview (Virtual) - Meet your manager
~If you require reasonable accommodation during the application and selection process, please let us know. We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.
We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.
By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us and we will respond to your query as soon as possible.