The goal is to deliver projects on time & within budget and to maximise growth and opportunities. We have a strong base of clients to work with and maintaining relationships is paramount, whilst continuing to expand and develop new customers for further growth.
Salary: Competitive and negotiable based on experience
Key Responsibilities
* Lead the sales team made up of Sales Account & Project Managers - Making yourself availble to offer advice and guidance as necessary
* Oversee the activities of the company’s key accounts including costings and oversee the project/installations to ensure good working relationships.
* Manage and grow client accounts by understanding their needs, identifying opportunities for upselling or cross-selling, and delivering exceptional customer service.
* Collaborate with internal teams, including marketing and product development to ensure alignment and delivery of the final product to a high standard.
* Ensure customer satisfaction by building long term relationships with individuals at major clients.
* Ensure that customer complaints are dealt with and resolved to the mutual satisfaction for all concerned
* Organise or carry out site visits and surveys
* Brief installation teams to ensure that the teams fully understand what is required to install the job to the clients expectations. Follow up with a de-brief after installation to ensure that the job is complete or all information is collated to complete the job.
* Promote the company’s products/services addressing and predicting clients’ objectives by recommending standard and/or tailor-made specifications
* Arrange business meetings with prospective clients in new and existing markets with a view to building long-term relationships
* Ensure the company is meeting it’s sales target each month escalating any issues to the MD where necessary.
* Report the monthly sales figures to the MD.
* Develop knowledge of the core principles of general signage to support with the Company’s wider aims
* Keep up to date with industry changes
Required Skills/Experience
* Proven Sign Industry experience is essential
* Proven record as project manager, sales executive or other relevant role
* Proven sales track record with strong commercial awareness
* Full UK Driving Licence
* Experience in customer support
* Proficiency in MS Office and CRM software
* Market knowledge
* Communication and negotiation skills
* Ability to build rapport
* Time management and planning skills
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