Overview
Join to apply for the Customer Assistant - Food - Woodley role at Marks and Spencer.
Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high‑quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You'll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
Be ready to help customers, utilise digital tools, and support a welcoming store environment.
Work Pattern
* Week 1: Tuesday 19:00 – 23:00; Wednesday 19:00 – 23:00; Thursday 19:00 – 23:00; Saturday 19:00 – 23:00
* Week 2: Monday 19:00 – 23:00; Tuesday 19:00 – 23:00; Thursday 19:00 – 23:00; Saturday 19:00 – 23:00
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring that our shelves are always stocked with product
* Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
* Build expert product knowledge to sell and recommend our products and services
* We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
* High levels of customer service
* Committed to delivering excellent work with great attention to detail
* Open to feedback, asking for it regularly
* Takes accountability for planning and managing own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by being a good listener
* Good level of digital capability
Everyone’s Welcome
Marks & Spencer is committed to an inclusive organisation, offering flexible working and supporting a fair recruitment process. If you require reasonable adjustments to any part of the recruitment process, please share your requirements with us when applying.
Seniorities and Employment Details
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Other
* Industries: Retail
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