Join to apply for the Regional Manager-Roadside Assistance role at Allianz Partners
Location: South East / Essex & Croydon
Department: Technical Operations
Reporting to: Head of RSA Technical & Network Operations
About Us
We are seeking a dynamic Regional Manager to oversee the delivery of roadside assistance services in Croydon to support our South East Region. The role involves managing both internal and external networks of technicians and towing providers to ensure exceptional service delivery, meeting or exceeding KPIs, and driving continuous improvement and cost reduction.
Key Responsibilities
* Lead and manage teams including Regional Network Managers, RSA technician specialists, and RSA technicians.
* Ensure efficient delivery of roadside assistance through robust performance management and effective use of Management Information (MI).
* Develop and maintain strong relationships with external suppliers, ensuring capacity to handle peak demand and adherence to quality standards.
* Advocate for customer satisfaction by managing case-related action plans and adhering to regulatory guidelines.
* Drive cost-effective service delivery and achieve leakage targets through strategic decision-making.
* Ensure compliance with health and safety regulations, conducting risk assessments as needed.
* Foster a customer‑centric culture focused on quality service delivery.
* Lead, motivate, and develop the team to consistently achieve high standards of service. Use AI tools for training and performance tracking.
* Oversee routine administration tasks and maintain accurate records.
* Leverage data analytics to spot trends and effectively manage team performance.
What You Will Bring
* Self‑awareness, well‑presented in line with working within a corporate environment.
* Positive influencer, flexible and adaptable to changing situations.
* Educated to the equivalent of A‑level standard. Motor Vehicle Technical qualifications to City & Guilds Level 2 or NVQ3 or equivalent.
* Hold or be willing to work towards an IOSH or equivalent Health and Safety qualification.
* Strong organisational and problem‑solving skills.
* Effective communication at all levels, both verbally and in writing.
* Ability to coach team members to achieve performance improvement.
* Proficient with Outlook, Word & Excel.
* Proven managerial/supervisory experience within a similar environment.
* Sound knowledge of the motor industry.
* Proven achievement of objectives and cost control.
* Experience negotiating with suppliers.
* Experience supervising field‑based roles.
* Excellent communication and interpersonal skills. Proactive, quick‑thinking, flexible, and adaptable to changing situations with a responsible and confident approach. Self‑motivated, quality‑focused, lateral thinker, strong analytical skills, ability to work under pressure and to strict deadlines. Works with minimum supervision.
Other
* Essential: Clean current driving licence (Company car provided).
Working Hours
40 hours per week, Monday to Friday, with additional "on call" duties averaging 48 hours over a 17‑week period, including shifts covering early, late, and weekend hours.
Why Join us
If you are passionate about delivering exceptional roadside assistance services and have the skills to lead and develop a high‑performing team, we invite you to apply for this exciting opportunity.
Equal Employment Opportunity
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
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