As a Technical Claims Handler, you will proactively manage a caseload of technically complex and/or high value (multi‑track) PI claims, including litigated claims, referral processes and reinsurance treaty requirements. You will also provide technical support and guidance to less experienced claims handlers and serve as a training and referral point.
Location: Liverpool or Sevenoaks (hybrid across one or two sites).
Working Hours: 37.5 hours per week, Monday to Friday, 9am to 5:30pm.
Salary: £37,658 – £45,216 (DOE) plus £2,500 annual bonus potential, achieved quarterly.
Responsibilities
* Proactively manage your own portfolio with excellent diary management while maintaining KPIs and SLAs.
* Handle claims within a defined handling authority.
* Review claims proactively, reserve them in line with best practice, and refer those exceeding authority.
* Mitigate claim leakage and spend through proactive claims management.
* Drive and negotiate claim settlement at the earliest available opportunity.
* Understand the importance of the claims function in the wider business and contribute to technical strategies to deliver superior results.
* Apply knowledge of technical issues in the insurance industry and their impact on the claims function.
* Decide when to utilise external providers such as barristers, solicitors, medical experts, adjusters, investigators and rehabilitation providers.
* Participate in the training of less experienced claims handlers and support auditing.
* Assist with ad hoc business tasks as required.
Qualifications
* Personal injury claims handling experience.
* Ability to use initiative to explore options and achieve the best outcome for the business, taking ownership.
* Highly motivated self‑starter requiring minimal supervision, capable of organising and prioritising work effectively.
* Excellent team player.
* Understanding of case law, statute, CPR and Pre‑Action Protocols.
Benefits
* A maximum of 35 days’ holiday (including bank holidays) with additional buy/sell options.
* 24/7 mental health support and free counselling.
* Learning opportunities through career fairs, leadership programmes, and continuous learning.
* Flexible benefits, including early access to salary via internal platform.
* Hybrid working options to support work‑life balance and individual needs.
* Recognition awards and social events.
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