Do you enjoy making things run smoothly, leading people well, and improving how a business works day-to-day? If so, we’d love to hear from you. Lomond Books Ltd is a well-established Scottish publisher, wholesaler and distributor based in Broxburn. We supply a wide range of books and gift products - calendars, maps, postcards and more - to trade and public customers across the UK and overseas. We’re built around customers - adapting to what they need and delivering a friendly, reliable service every time - and we’re proud of it. The role: We’re looking for a hands-on Operations Manager to keep our sales office and warehouse running smoothly, and to support the directors in delivering our business goals. This is a varied, practical role — you’ll bring structure, consistency and follow-through, making sure priorities are clear, the basics are done brilliantly, and customer service stays at the heart of everything we do. You’ll work closely with the senior team and report directly to the Managing Director. It’s ideal for someone who likes variety and loves to be involved — with real authority within agreed limits to lead people, make decisions, and drive improvements across operations, process, compliance, reporting, and support with HR and finance. You’ll take ownership, bring order, spot what needs fixed and then make it better — with the support of a committed team around you. You won’t be expected to be the expert in everything, but you do need to be the person who takes ownership, asks the right questions and gets things moving. What you'll be doing: Keep daily operations running smoothly so orders flow, customers are looked after, and deadlines are met. Plan and balance capacity across teams (rotas/cover, peak planning, priorities). Build and maintain clear, documented ways of working — and drive improvements that reduce errors, rework and cost. Run team meetings and 1:1s, setting clear expectations, coaching performance, and keeping a steady day-to-day rhythm. Own operational compliance (H&S, fire safety routines, training records) plus key suppliers and contracts (utilities, couriers, facilities, office systems, equipment). Be accountable for the variety of key admin outcomes (delivered day-to-day by the admin team), plus warehouse performance through the Warehouse Supervisor. What we’re looking for: Proven operations/office management experience in a commercial environment (distribution/logistics/wholesale helpful, but not essential). Strong IT skills (especially Excel) and confidence picking up new systems (Sage 50 a bonus). Process-led, organised and detail-aware, with the people skills to set standards and get the best from a team. Clear communicator who can handle issues calmly and follow actions through to closure. You’ll enjoy making things run more smoothly, efficiently and consistently. What you’ll get in return: To be an integral part of a small team. Work closely day-to-day with the business owners, with real access and influence — you’ll be encouraged to bring ideas, solve problems, and play to your strengths. 25 days annual leave plus 9 public holidays. Long service award accrued up to 28 days annual leave (Christmas closure allocation applies). Christmas Eve is a company-wide holiday (no annual leave required). Pension (eligible after 3 months; 3% employer / 5% employee). Generous staff discount scheme. Sick pay scheme after one year’s service. Annual cost of living salary increases/discretionary bonus based on company performance. Informal working environment, free parking, free EV charge points, kitchen facilities. To apply, please send your CV and a covering letter explaining why you’re a good fit for this role and what you would bring to Lomond. We’re especially interested in examples of your experience in day-to-day operational management, process improvements you’ve delivered, and how you’ve led people and priorities across teams. For more information visit our website and go to WE ARE RECRUITING. A detailed job description and person specification plus general information are available for download. Our process has three stages: an initial Zoom interview, then a face-to-face interview for shortlisted candidates, followed by a final stage interview for the top candidate(s). Closing date: Sunday 8th March 2026