We are seeking an initiative-taking and skilled Security Service Engineer to join our clients team. In this role, you will be responsible for inspecting, maintaining, and installing a wide range of security systems, including intruder alarms, fire alarms, CCTV, and access control systems. You will manage your workload efficiently, diagnose and repair faults, and ensure all work is completed in accordance with company standards and industry regulations. Excellent customer service is at the heart of this role, and you will be expected to deliver expert advice while maintaining a professional and approachable demeanour. You will also participate in a standby and call-out rota to respond promptly to urgent service needs. This is an exciting opportunity to work in a fast-paced, dynamic environment with the chance to make a real impact on system reliability and customer satisfaction. Key Responsibilities * Inspect, maintain, and install intruder alarms, fire alarms, CCTV, and access control systems to ensure optimal performance and security. * Manage your own workload efficiently, prioritising tasks to meet service and installation deadlines. * Diagnose faults, repair issues, and replace components as necessary to ensure systems operate reliably and efficiently. * Complete all necessary documentation promptly and accurately, ensuring adherence to company policies and industry regulations. * Keep your vehicle fully stocked with essential tools and materials to maximise efficiency on-site. * Provide exceptional customer service, offering expert advice and support while maintaining a professional, approachable demeanour. * Actively participate in the standby and call-out rota, responding quickly and effectively to urgent service requests. * Continuously seek to improve service delivery, identifying opportunities for enhancing customer satisfaction and operational efficiency. Qualifications and Skills * Relevant qualification or equivalent experience in the electrical or security industry. * Full, current driving license. * Proven experience in a service environment, particularly in security systems. * Extensive experience with access control and IP CCTV systems. * Strong knowledge of installing and maintaining security systems, including IDS – Galaxy, IP CCTV, Fire Alarm Systems, and Access Control Systems. * Excellent problem-solving skills and the ability to work independently. * Exceptional communication and people skills, with the ability to engage customers and colleagues effectively. * Customer-focused with a commitment to end-to-end project ownership. * In-depth knowledge of current products and technologies within the security industry. * Strong diligence, ensuring accuracy in all tasks. * Proactive, resilient, and able to work effectively as part of a team. * Self-motivated with a responsible, "can-do" attitude. * Curious and driven to continually improve personal skills and processes. Experience * Minimum of 3 years' experience in the security or electrical industry, with a strong focus on the installation, maintenance, and servicing of access control, CCTV, and fire alarm systems. * Experience with IDS – Galaxy, IP CCTV, and other security technologies is highly preferred. Personal Attributes The ideal candidate will be an initiative-taking, dependable, and customer-focused professional with a strong diligence. You will be able to manage your workload independently, ensuring all tasks are completed efficiently and to the highest standards. A natural problem solver, you thrive in dynamic environments and remain calm under pressure. Your excellent communication skills enable you to build and maintain positive relationships with both clients and colleagues. You are adaptable and committed to continuous improvement, always seeking new ways to enhance your skills and contribute to the success of the team. What Makes You a Great Fit? Strong technical expertise in installing and maintaining security systems, including intruder alarms, fire alarms, CCTV, and access control. Ability to manage and prioritise a busy workload, meeting deadlines and service requirements. Excellent problem-solving skills with the ability to diagnose and resolve issues efficiently. Highly customer-focused, always delivering exceptional service and fostering positive relationships. Proven ability to work independently and as part of a team to achieve operational success. Resolute and adaptable, with a commitment to continuous improvement. Effective communication skills, both with clients and internal teams. Must be eligible to work in the UK. Not only does our client offer a great career path for you they also offer a competitive salaries with annual reivews, company pension to help secure your future, along with generous holiday allowance to recharge and unwind. Structured Career Growth & Development * Career progression opportunities—we invest in your future * Bi-annual career mentoring * Training & professional membership support* to help you develop your skills Health & Well-being * Life assurance for peace of mind * Access to private GP services—because your health matters * Annual flu jab to keep you feeling your best If you are ready for your next move please get in touch