Join our NW England Direct Maintenance Team at L&Q:
Our Northwest England Direct Maintenance service is looking for an experienced Work Planner to join our Responsive Repairs Planning Team. The successful candidates will work within our team of Work Planners and will report into the Operations Support Team Leader, working in shifts between the hours of 7.45 am and 4.15pm, Monday to Friday.
Your impact in the role:
Our customers and residents are at the heart of everything we do and as a member of the NW England Direct Maintenance Service, it is vital that you have the passion for great customer service. With the ability and willingness to deliver excellence to both internal and external customers every time.
The post holder will have an opportunity to play a part in delivering a high-impact service to our residents. They will be responsible for coordinating the planning and scheduling of the Direct Maintenance Trade operatives within the Northwest England reactive repairs service. Managing trade operatives' diaries, ensuring jobs are completed in a timely manner, with a right first-time attitude. Ensuring that our residents receive a satisfactory service and that maintenance issues are resolved in line with service level agreements.
You must have excellent organisational skills. Monitoring of emails and adhering to SLAs escalating any issues to your Team Leader or Repairs Ass...