We are looking for an experienced Lead Application Support DevOps Engineer to support the operation, maintenance, and continuous improvement of a critical healthcare platform within a highly regulated environment. This role will focus on leading application support activities across a complex integration platform, ensuring that systems, interfaces, and environments remain stable, secure, and aligned with operational and service management requirements. Working within an established Application Management team, the successful candidate will provide technical leadership across BAU support activities, oversee application deployments and upgrades, and collaborate closely with infrastructure, platform and delivery teams to ensure the platform continues to operate reliably and efficiently.
Responsibilities
* Lead application support and operational management for InterSystems HealthShare components, including EMPI (Enterprise Master Patient Index), HPD (Healthcare Provider Directory), portals and data quality reporting services
* Manage application deployments across development, test, pre-production and production environments, ensuring controlled and reliable release processes
* Draft and present change requests to Change Advisory Boards (CAB) and participate in service review and governance meetings
* Maintain and adhere to standard operating procedures (SOPs) to ensure systems, interfaces and integration services remain operational
* Ensure configuration management and environment documentation is kept up to date and aligned with operational processes
* Oversee HealthShare platform upgrades, ensuring the platform remains within supported version levels
* Deliver small application enhancements and resolve incidents, problems and change requests within the BAU support environment
* Collaborate closely with infrastructure teams to ensure server and network environments support application management requirements
* Coordinate with testing teams to ensure all changes and updates are appropriately validated prior to release
* Liaise with third-party vendors and suppliers responsible for components within the platform ecosystem
Qualifications
* Strong experience working with InterSystems HealthShare and HealthConnect platforms
* Deep understanding of EMPI (Enterprise Master Patient Index), HPD (Healthcare Provider Directory), integration engines and IRIS technologies
* Experience supporting application management and operational support within large enterprise environments
* Proven experience managing application deployments, upgrades and configuration management processes
* Demonstrable knowledge of ITIL service management processes, including change management and incident management
* Experience working within Agile delivery environments and collaborating with cross-functional technical teams
* Strong analytical and problem-solving skills with the ability to quickly understand complex technical environments
* Ability to communicate effectively with technical teams, stakeholders and operational support functions
Desirable Experience
* Experience working with Azure cloud environments and related DevOps tooling
* Development experience using Microsoft .NET technologies
* Experience with automation or infrastructure tooling such as Ansible or Terraform
* Familiarity with Jira and Azure DevOps for workflow and delivery management
* Experience supporting healthcare platforms, integration systems or regulated environments
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