Help businesses stay compliant and achieve their sustainability goals How you’ll make a difference Working with over 400 customers to build accurate data sets that ensure compliance with legislative and voluntary commitments. As a Customer Representative, you’ll be the main point of contact for a portfolio of key customers. You’ll support timely and accurate submissions, help customers get the most value from our services, address issues proactively, and contribute to their sustainability goals. You’ll also identify opportunities to grow services through upselling and service development. What you’ll be doing * Account Management Manage a portfolio of accounts covering all Producer Responsibility legislation Ensure customer expectations are understood and met * Collaboration Work closely with Data Consultants to ensure critical paths are created, shared, and adhered to Share progress, queries, and insights with Data Insights Analysts * Timely & Accurate Submissions Plan and deliver all submissions ahead of deadlines Ensure all submitted data complies with legal requirements Attend and lead audits of customer data collection methods Provide bespoke training and support to customers * Industry & Service Knowledge Stay up-to-date with industry trends, policy updates, and service developments * Customer Service Excellence Build and maintain strong, positive ...