Business Support Officer – Care Leaver Council Tax | 8679 | Secondment Opportunity / Temporary Contract until 31 August 2026 | Part-time 18.5 hours per week | £25,853 to £25,989 pro rata per annum | Grade D | Norwich
This will be a hybrid position and when required to attend the office this will predominantly be County Hall.
We are excited to offer an excellent opportunity to join our QA HUB Team on a 12 month temporary basis as a Business Support Officer within Children's Services.
In this vital role, you will deliver high-quality administrative support focused on Council Tax Exemption for young people. Your responsibilities will include maintaining records, managing financial processes and building effective relationships with both internal teams and external partners.
You will play a key role in coordinating the collection and analysis of data, monitoring performance metrics, and producing reports and management information—particularly in relation to end-of-year financial reporting.
To succeed in this role, you'll bring a sharp eye for detail, a structured and methodical approach to your work, and the ability to collaborate effectively with a diverse range of individuals. You'll demonstrate excellent customer service skills, along with the adaptability and flexibility needed to manage a variety of tasks. Strong administrative experience, proficiency in IT systems, and clear, confident communication skills are essential.
Key responsibilities include:
* Manage Council Tax Exemption queries for care leavers
* Liaise with internal and external stakeholders including care leavers, PAs, social workers, and local authorities
* Support financial administration and reporting
* Coordinate and maintain data using spreadsheets and other tools
Produce reports and management information as required
If you wish to have an informal chat about the role before applying, please contact Susan O'Neill QA HUB Manager on
These are some benefits you can enjoy by working for Norfolk County Council:
* Competitive salary
* Generous holiday entitlement
* Health and Wellbeing services including fast-track physiotherapy and a free counselling service
* Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
* Financial benefits such as:
* ' Norfolk Rewards' our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
* A Blue Light card for Fire Service and Social Care Workers
* Relocation expenses (where applicable)
* An advance of your expenses if you travel for work
* Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions.
* Tax efficient ways of getting extra pension and new bikes
* Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ulrta-low emission vehicle (subject to eligibility)
A payment if you refer someone you know to a hard to fill job
Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here.
Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your or email.
We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.
Redeployment closing date: 03 September 2025 at 23:59
All other applicants closing date: 11 September 2025 at 23:59
We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.
We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.
We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.
We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.