Salary: £55,000 - 75,000 per year Requirements: 5 years in Professional Services, Solution Design, or Cloud Implementations Strong experience with document management, workflow automation, or ECM platforms Proven ability to write HLDs, LLDs, and SoWs Hands-on workflow design and configuration experience Excellent client-facing and documentation skills Desirable: Experience with AI, OCR, or IDP solutions Desirable: SaaS scale-up experience Desirable: Partner-led implementations Desirable: Understanding of APIs, integrations, and logic-based workflows Responsibilities: Lead technical discovery and solution design alongside Sales Produce and own all implementation documentation (HLDs, LLDs, SoWs, implementation plans) Deliver end-to-end implementations from SoW through to go-live Design, configure, document, and maintain customer workflows and automation Oversee testing, UAT, integrations, data migration, and handover to BAU Act as the main technical contact for clients during delivery Establish standards, templates, and processes for a growing Professional Services team Contribute to continuous improvement and product development through client feedback Technologies: AI Cloud More: We are a rapidly growing, AI-native document management and workflow automation platform located in Hull, offering a unique opportunity to shape the Professional Services function as we scale. This senior, hands-on role allows you to take ownership and influence various aspects of our delivery, product, and team growth. We provide a competitive salary, benefits, and flexible/hybrid working arrangements. last updated 4 week of 2026