4 days ago Be among the first 25 applicants
Employment Type: Full-Time
Salary: TBD at interview stage
Reports to: Shop Manager
About Paul’s Cycles
At Paul’s Cycles, we’ve been helping customers find the right bike since 1983. Based in Norfolk, we’re proud to offer a wide range of road, mountain, gravel, electric and hybrid bikes from leading brands like Trek, Cube, and BMCboth in-store and online. Our team is passionate about cycling, customer service, and making sure every rider, whether beginner or expert, gets the most from their ride.
Job Purpose
We are looking for an enthusiastic and customer-focused Retail Assistant and bike mechanic to join our store team. You’ll be the first point of contact for customers, providing expert advice, guiding them through our bike and accessories range, and delivering a great in-store experience.
Key Responsibilities
* Provide a warm welcome and expert advice to all customers visiting the store
* Assist customers in selecting bikes, and accessories that meet their needs
* Maintain an up-to-date knowledge of product ranges, specs, and current offers
* Process sales transactions accurately using our EPOS system
* Support with bike handovers, including safety checks and basic setup explanations
* Ensure the showroom is clean, well-stocked, and merchandised to a high standard
* Assist with stock handling, deliveries, and back-of-house organisation
* Communicate effectively with the workshop, sales, and online teams
* Respond to customer enquiries and escalate any issues when necessary
What We’re Looking For
* A genuine interest in bikes and cycling
* Friendly, approachable, and confident communicator
* Previous retail or customer service experience preferred
* Able to work flexibly including weekends and occasional bank holidays
* Attention to detail and pride in delivering great service
* Willingness to learn and work as part of a close-knit team
Desirable (but not essential):
* Experience in a bike shop or cycling industry
* Basic mechanical knowledge (training can be provided)
* Familiarity with major cycling brands and trends
What We Offer
* Staff discount on bikes, parts, and accessories
* Friendly, knowledgeable team and supportive work environment
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Business Development
* Industries
Online and Mail Order Retail
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