Independent Living Services Team Leader
Location: Welwyn Garden
Contract Duration: 12‑week temporary assignment
£28.53 per hour (PAYE)
Job Type: Full‑time, 37 hours per weekWe are seeking an experienced Independent Services Team Leader to support the delivery of high‑quality independent living services within a local authority environment. This role focuses on leading a team of Mobile Wardens, overseeing daily service operations, and ensuring the wellbeing and safety of elderly, disabled, and vulnerable residents living in supported housing settings.
Day‑to‑day of the role:
Manage a team of Mobile Wardens providing a 24/7, 365‑day lifeline service to residents.
Oversee rota planning and coordination to ensure full-service coverage at all times.
Work collaboratively with two Independent Living Services Team Leaders to support the effective running of sheltered housing operations.
Liaise closely with Neighbourhoods and Repairs Teams to resolve housing‑related issues and drive service improvements.
Ensure a consistently high‑quality customer experience for residents living in sheltered accommodation.
Contribute to continuous improvement within the Independent Living Team, supporting the health, safety, and wellbeing of service users.Required Skills & Qualifications:
Experience working in supported housing and/or delivering independent living services.
Significant experience supporting elderly, disabled, or vulnerable individuals within the community, promoting wellbeing, social inclusion, tenancy sustainment, and financial resilience.
Strong decision‑making skills with the ability to take operational responsibility and act independently.
Ability to work under pressure, meeting strict deadlines while maintaining service quality.
Proven ability to lead, motivate, and develop staff, challenge underperformance, and embed service excellence and organisational values.
Needs full driving licence and vehicle
Basic DBS will need to be carried outTo apply for the Independent Services Team Leader position please submit your CV detailing your relevant experience