IT Service Desk Analyst - Temporary (up to 12 months)
Salary: £29,079 - £34,210 (dependent on experience)
Contract type: Temporary: Fixed Term Contract or Secondment
Hours: Full Time
Location: Poole, Dorset, England
Closing Date: 02-09-2025
Reference: 20086
About us
Our purpose is simple, to save lives at sea. Across the UK & Ireland, the RNLI is recognised for our lifesaving work from rescue and supervision to education and prevention. An essential part of making this happen is to ensure our IT equipment and systems support all of our activities, and that the RNLI IT&S team is able to support all our users, volunteers, and supporters.
About the role
We are looking for an experienced IT Service Desk Analyst to work within our End User Computing team. The Service Desk provides first and second line support for services across the Microsoft suite on both Windows 10 and Windows 11. The Service Desk also supports video conferencing equipment hardware issues and mobile telephony. The team works from 07.45 to 18.00 hrs, and you will be expected to cover varying shifts within these times. The shifts will include providing IT phone support to volunteer lifeboat crew and staff members.
This role will be focusing on...