3rd Line Support
£38,000 – £45,000. Remote role with possible travel to schools.
You will report to the Service Desk Manager and act as the primary point of technical escalation, providing ad‑hoc coaching and assistance for first and second‑line support.
Responsibilities
* Manage 2nd & 3rd line technical support for schools, providing outstanding levels of customer service and support.
* Resolve and manage any technical issues that impact the running of the school’s functions by providing robust technical solutions.
* Help with the support/mentoring of the 1st/2nd support roles.
* Enforce and monitor in line with school policies.
* Undertake project work and lead on various projects from inception to implementation.
* Provide internal network support if required.
* Deliver internal staff training.
Skills / Abilities
* Windows Server, Active Directory and Microsoft Operating Systems.
* Virtualisation Technologies – particularly HyperV.
* Cloud Technologies – Office 365/Azure.
* Experience of leading on installations of servers and networks.
* Ability to make proactive decisions when an ICT emergency occurs.
* Outstanding levels of customer service with positive & proactive communication skills both verbal and written.
* Flexible and adaptable.
* Friendly and approachable.
* Excellent team player.
* Able to work independently and good at planning and organising own time effectively.
Full‑time role. Either office‑based or a hybrid working pattern (expect working from the office twice weekly).
Successful candidate subject to an enhanced DBS check. Must have a driving licence and own vehicle for travel to schools.
Salary is between £38,000 – £45,000. Benefits include a pension scheme, cycle scheme, eye care voucher scheme, mental health first aiders, an employee assistance programme and additional benefits.
turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
Happy to talk flexible working.
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