Location: Hybrid with any base location
London Salary: £48,987 to £61,234 per annum
National Salary: £45,168 to £56,461 per annum
(In exceptional circumstances we would consider a salary of up to 10% above the top of the advertised range)
Hours: 36 hours per week – flexible options considered
Contract Type: Permanent
Job Overview
This is a great opportunity to join our team – Employer of the Year – Housing Heroes awards 2025. Do you have excellent stakeholder management and communication skills? Are you capable of influencing project managers, technical owners and operational leads? If so then this could be the opportunity for you!
We’re looking for an IT Service Design & Transition Lead responsible for ensuring that new and changed IT services are designed, documented, and transitioned into live operation in a controlled and efficient manner.
Responsibilities
With significant experience in IT Service Management with a strong focus on service design and transition within a complex, enterprise environment, you’ll lead the creation of Service Design Packages (SDPs), define service models and support requirements, ensuring operational readiness through effective collaboration with project teams, technical owners and service operations.
By embedding service governance and quality assurance into the delivery lifecycle, you’ll ensure that services are reliable, supportable and aligned to business needs from day one. A proven track record of introducing new or changed services into live operation using structured transition and readiness processes is vital.
Qualifications & Experience
Relevant IT Service Management experience with a strong focus on service design and transition in a complex, enterprise environment. Demonstrated ability to deliver services into live operation and manage structured transition and readiness processes.
Working Conditions
With hybrid working, base locations across England and flexible working arrangements this could be the opportunity you’ve been looking for! Candidates will be expected to work from the office at least once per month. Occasional travel may be required.
You must be eligible to work in the UK to apply for this vacancy; Clarion is not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Benefits
Salaries are just the starting point. Here at Clarion we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.
Not sure who we are and what we do? Click 'apply' to visit our website to find out more about us and the benefits we offer.
Closing Date
Closing Date: Wednesday 25th March 2026 at midnight. This vacancy may close without notice.
At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process.
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