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Overview
A fantastic opportunity has become available to work within the administration team for the Pain Services at the Royal United Hospitals Bath, where you will be providing support for both national and local Pain services. The role requires a candidate who has excellent communication, organisation and time management skills. Previous administration or customer experience is desired but is not essential. The role will involve working in a dynamic and fast paced environment, where every day will be different and you will need to be flexible, adaptable and able to work using initiative.
Main duties / Responsibilities
* Provide administrative support to the Pain Specialty, including responding to telephone and email enquiries, processing referrals, booking outpatient appointments, booking residential programmes for inpatients, booking clinic rooms, liaising with clinicians to ensure waiting times are met and patient experience is of a gold standard.
* Register all patients on the Millennium system in a timely manner.
* Maintain accurate records to track patient pathways within the 18 week breach period.
* Order items via the UNIT 4 purchasing system (stationery, equipment, courses, travel, accommodation, invoicing for private patients) and handle other requests as required.
* Maintain records of the Pain Specialty activity data.
* Attend and participate in meetings across the Specialty, taking minutes where directed by the Line Manager.
* Provide administration cover across the Specialty/Directorate as directed.
Working for our organisation
At the RUH we’re proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. We value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on. We are committed to creating a compassionate and inclusive environment with staff networks and opportunities to listen and learn. We value diversity, champion kindness and civility, and believe that diversity makes us stronger.
A culture of learning, developing and innovating runs throughout the organisation. We support you to thrive and develop your career. We prioritise staff wellbeing with a holistic programme of support.
For more about living and working in Bath, our staff benefits, and our approach to healthcare with the Dyson Cancer Centre and our research priorities, please explore further information on the vacancy page.
Person specification & Qualifications
Qualifications
* Excellent standard of English
Knowledge
* 1 year customer service/administration experience (essential)
* Previous healthcare administration experience (desirable)
* Experience of Word, Excel and clinical administrative systems (essential)
Notes
Please note: Due to recent changes in UK immigration and visa rules, applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship should review eligibility criteria on GOV.UK before applying.
Applicant requirements
The postholder will have access to vulnerable people in the course of their duties, and this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020. A Disclosure to the DBS may be necessary to check for any previous criminal convictions.
Additional information
Application numbers: This vacancy may close early if we receive a high number of applications. We strongly encourage you to complete and submit your application in good time to ensure it can be considered.
Documents to download include:
* Pain Administrator JD (PDF, 296.9KB)
* Join the RUH (PDF, 1.1MB)
Further details / informal visits contact: Tim Lane, Administration Manager, tim.lane@nhs.net, 01225 821411
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Health Care Provider
* Industries: Hospitals and Health Care
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