Salary: £28,000 - 28,000 per year Requirements: We are looking for candidates who possess the following skills and qualifications: GCSE (Grade C or above) in Maths, English, and Science (or equivalent). Experience in an IT support role or a customer support role. Familiarity with common IT processes, including user account management and network shares. Ability to troubleshoot LAN, WLAN, and WAN issues, as well as familiarity with common components such as switches, access points, routers, and firewalls. A good working knowledge of Microsoft Windows operating systems and common hardware platforms. Knowledge of Microsoft directory services, productivity, and cloud services, including Active Directory, Microsoft 365, Office 365, and Exchange Online. Excellent communication skills, with the ability to maintain professionalism with clients. A methodical, logical problem-solving approach and the ability to work effectively with minimal direction. A valid driving license and a willingness to travel for on-site support activities. Responsibilities: As an IT Technician, your day-to-day responsibilities will include: Responding to, analyzing, diagnosing, and resolving client IT issues via phone, email, and helpdesk, ensuring that all issues are addressed within SLA parameters. Acquiring, setting up, and installing hardware, software, and network products and services, both remotely and on-site. Providing expert and accurate IT advice to clients while ensuring a high standard of customer care at all times. Communicating clearly with clients and users, adapting technical communication as necessary. Managing client expectations and keeping them informed of progress with IT issues, equipment, or software supply. Working with the team to identify repeat issues or predictable problems and implementing proactive mechanisms to reduce the impact on clients. Technologies: Active Directory Cloud Hardware Support LAN Microsoft 365 Network Office 365 WLAN Windows More: We offer an annual salary of £24,000 - £28,000, depending on experience and aptitude, for a permanent, full-time position (37.5 hours per week) based in Exeter. We are a dynamic tech company focused on creating a friendly and collaborative working environment. This role provides a blend of technical challenges and customer interactions, making it an ideal opportunity for experienced IT professionals and those eager to start a career in technology. If you are interested in this fantastic opportunity, we encourage you to apply online! last updated 11 week of 2026