ROLE: Order Processor
HOURS: 08:30-17:00, Monday - Friday
SALARY: £25,000 - £30,000, dependent on experience
BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount
BASE: Site Based - Birchwood site, Somercotes DE55 4QQ
Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.
Due to exceptional departmental success, we are continuing to grow our Order Processing Team, and have ambitious plans to double the size of our team in the coming months. We now seek to recruit our next intake of exceptional talent to join our team, and grow their career with us.
The role involves the processing and estimating of orders, and providing high quality Customer Service and Support to our customers. To be successful in this role, previous Windows Order Processing experience or working within a Window or UPVC Manufacturing business is essential.
The position will be based from our Birchwood site, Somercotes (just off the A38), within easy reach of Alfreton, and the wider area via the M1 or A38.
WHAT OUR ORDER PROCESSORS DO:
Provide high quality customer service
Prepare quotes and processing orders
Accurately interpret customer requests
Communicate with customers via telephone and email
Effectively and accurately record data, feedback, and customer needs
Resolve customer issues and complaints
WHAT WE NEED FROM OUR ORDER PROCESSORS:
Previous experience with in a Windows/UPVC quotations / estimating / processing role
Previous experience of working in a Customer Service type role, within a fast-paced environment
Ability to problem solve technical issues IT literate
Experience of SAP, First Degree and BM touch experience - essential
Strong communication skills both verbally and written
High degree of attention to detail and accuracy
Strong organisational skills
Ability to multi-task, plan, and prioritise
WHAT WE OFFER OUR ORDER PROCESSORS:
You will be rewarded with a very competitive basic salary
25 days holiday, plus statutory holidays - normally 33 days in total each year
Free Healthcare plan for all employees
Enhanced Maternity and Paternity benefit
Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown
Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
Company Pension Plan
Employee discount on Eurocell products
Discounts across many well-known online and high street retailers
A blend of training, including e-learning and on the job training to help your career development
Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it
Colleague Referral Programme; we pay you for successfully referring people to join our team
Excellent opportunities to grow with us, and progress your career