About Us
Our journey began in 2002, when a group of visionaries came together because they believe in providing a faster and more reliable broadband to rural communities. This defines who we are, an innovative and forward-thinking company who are not afraid to think outside of the box.
We are committed to providing an outstanding service through our relationships which starts with our employees who set us apart from others in our industry, with their passion and can-do attitude, skills and knowledge to deliver quality and reliability to our customers.
We offer a dynamic and inclusive work environment, where you are encouraged to make a difference and achieve great things.
About the Role
As a Service Delivery Coordinator, you will manage our resellers (service providers) throughout their service activation journey, from the point of order through to their broadband service going live. You will be responsible for ensuring a seamless and efficient activation of services for both new and existing resellers.
You will also be responsible for processing and managing potential civils works required to get properties connected, including but not limited to blockages in the Openreach network and new duct requirements.
Key Responsibilities
* Manage reseller relationships via tickets, emails, and other communication channels.
* Send and track standard communications to keep resellers updated on order progress and delays.
* Plan, organise, and evaluate surveys, costings, and civils works.
* Use IT systems confidently, quickly adapting to new software as required.
Experience Required
* Exceptional communication skills, both verbal and written.
* Strong ability to collaborate with internal teams and external stakeholders.
* Excellent organisational skills with the ability to prioritise and multi-task.
* High level of IT literacy and willingness to learn new systems.
* Eagerness to develop knowledge of broadband technology and civils works.
Diversity and Inclusion
We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
DBS Checks
Relevant DBS checks will be carried out on the successful candidate.
Job Types: Full-time, Permanent
Work Location: In person