Company description:
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GXO Logistics Supply Chain Inc.
Job description:
Have you got great customer service skills and an eye for detail? Do you enjoy working in a busy environment and taking ownership for tasks? Then this could be the role for you?
Here at GXO, we are currently recruiting for a Central Planning Clerk (6 month FTC) to join our Branston team, supporting our customer, B&Q. In this role, you will work closely with colleagues to deliver an exceptional level of service to our customers, ensuring all enquiries are handled efficiently and professionally. If you thrive in a fast-paced environment, have strong communication skills, and enjoy helping others, wed love to hear from you.
This is a full-time, permanent position, working any 5 from 7 shifts between 8:00-16:00, 10:00-18:00 & 13:00-21:00.
Pay, benefits and more:
Were looking to offer a salary of£25,061.40 (plus a 25% unsocial allowance for weekends and after 20:00), and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, life assurance and access to our benefits platform, including retail discounts.
What youll do on a typical day:
* Deliver high-quality service by working collaboratively with team members and sharing knowledge and expertise
* Handle all incoming customer calls in line with SLA requirements, ensuring prompt and appropriate responses
* Manage customer incident calls and emails from initial contact through to resolution
* Maintain accurate and up-to-date records, including designated spreadsheets and documentation. xsngvjr
* Rebook customer orders and provide updates via phone or text message
* Follow all operational procedures, reporting any incidents of non-compliance as required
What you need to succeed at GXO:
* Previous customer service experience or NVQ Level 3 in Customer Service
* Strong communication skills, both written and verbal, with the ability to work in a busy environment
* A committed team player who is well organised and takes ownership of tasks
* High attention to detail with confident IT skills, including Microsoft Office
* Educated to GCSE level or equivalent
We engineer faster, smarter, leaner supply chains.