Experience
* Experience of using Microsoft Software Packages e.g. Word, Excel, Outlook.
* Experience of giving information and signposting customers in a tactful and professional manner face to face, over the phone, online and in writing.
* Experience of providing an effective and efficient business support service to customers.
* Administrative experience with an understanding of office procedures.
* Experience of prioritising own workload to ensure deadlines are met.
* Experience of maintaining documents, records and data e.g. financial records, customer records or accounts.
Desirable experience
* Experience of working on process improvements.
Essential skills
* Ability to take ownership of issues and see through to a resolution for customers, keeping them informed as required.
* Ability to process basic service requests.
* Customer care skills and the ability to show initiative when dealing with customer enquiries.
* Communication skills to provide information and signpost customers, some with specific communication needs, when dealing with their enquiries and complaints.
* Numeracy skills required for carrying out calculations and ensuring the accuracy of data.
* Literacy skills required including spelling, grammar and punctuation for dealing with letters, documents.
* Ability to be decisive and make criteria based decisions – weighing up evidence against set criteria.
* Team working skills and the ability to work together with colleagues to deliver a cohesive, joined-up service to customers.
* Time management skills to prioritise work appropriately, be punctual and meet deadlines in order to deliver a good service.
* Accuracy with a high level of attention to detail.
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