The role:
Delivering exceptional customer service, you’ll develop skincare conversations with all your customers, engaging them in our brand journey and increasing product sales in the process.
What you’ll do:
1. Be responsible for maintaining a consistently high standard of customer service and product knowledge at all times.
2. Promote the unique brand differentiation and the link with the ingredient stories, product benefits, and usage.
3. Create retail theatre to attract and entice customers, incorporating the customer journey of the brand as a story whilst engaging with customers.
4. Focus on customer loyalty, keeping customers returning to the brand.
5. Have the confidence to overcome selling challenges.
You are:
* Passionate about skincare and beauty.
* A confident and articulate communicator.
* Pro-active and enjoy exploring new sales opportunities.
* Customer-focused and results-oriented.
You have:
* Experience in a hands-on beauty or retail role with exceptional customer service skills.
* Excellent communication skills and the ability to build relationships quickly.
* Ability to be flexible and work shifts including weekends and evenings.
We have:
* Competitive compensation package.
* 28 days of annual leave (including bank holidays).
* Clarins For You - Our Reward and Benefits Platform.
* Generous employee discount and training allocation.
* Potential to earn up to a 3% performance-based bonus.
* Access to a range of Wellbeing services through our Employee Assistance Programme.
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